HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to provide comprehensive support for your IT infrastructure. With this service, you benefit from expert technical assistance, rapid response times, and a robust suite of features designed to enhance the reliability and performance of HPE and selected third-party hardware and software products. This renewal option ensures that your systems remain operational and well-supported beyond the initial warranty period.

• Comprehensive Support: Gain access to HPE's extensive technical resources, which partner with your IT team to address hardware and software issues efficiently, ensuring minimal downtime for your business.
• Remote Diagnosis and On-Site Repair: The service includes both remote troubleshooting and on-site hardware repair, enabling quick resolution of issues by qualified experts when needed.
• Basic Software Support: For eligible HPE hardware products, this service may include Basic Software Support and Collaborative Call Management for select non-HPE software, ensuring that you get the most out of your entire IT ecosystem.
• Software Updates and Patches: HPE Foundation Care offers access to essential software updates, patches, and updates for supported third-party software products, keeping your systems secure and up-to-date.
• Quick Response Time: With a guaranteed 6-hour repair service response time, you can rest assured that any issues will be addressed promptly, allowing you to maintain operational efficiency.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Type: Call-To-Repair - Post Warranty (Renewal)
• Service Duration: 1 Year
• Support Coverage: HPE and selected third-party hardware/software
• Response Time: 6 Hour Repair Service
• Included Services: Remote diagnosis, on-site repair, Basic Software Support, software updates

How to Install

To install and activate your HPE Foundation Care Call-To-Repair service, follow these steps:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Once you have received your service confirmation, ensure that all eligible HPE hardware and software products are registered with HPE.
3. Provide your IT team with the service details and ensure they understand the support process.
4. Keep documentation of your coverage and any case numbers for reference when contacting HPE support.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? The service covers eligible HPE hardware products and selected third-party software. It is advisable to contact HPE for a detailed list of covered products.
• How do I request support? Support can be requested via the HPE support portal or by contacting your HPE account representative directly.
• What happens if my hardware needs to be repaired? If a hardware issue arises, HPE will provide remote diagnosis first. If on-site repair is required, a technician will be dispatched to address the issue.
• Is software support included? Yes, Basic Software Support is included for eligible hardware. You will also have access to software updates and patches for both HPE and select third-party software.
• How can I renew my service after one year? Contact your HPE representative prior to the expiration of your service to discuss renewal options and ensure continued coverage.