HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

Enhance the reliability and efficiency of your IT infrastructure with the HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service is designed to provide a seamless experience for maintaining your hardware and software, ensuring you can focus on what matters most—your business. Leveraging the expertise of Hewlett Packard Enterprise (HPE) technical resources, this service supports you through hardware and software challenges, keeping your systems running smoothly.

• Comprehensive Support: Enjoy a holistic approach to IT support with HPE Foundation Care, which offers both hardware and software services to increase the availability of your infrastructure.
• Remote Diagnosis & On-Site Assistance: Benefit from remote diagnosis and support with on-site hardware repair when necessary, making issue resolution quick and efficient.
• Basic Software Support: For eligible hardware products, gain access to Basic Software Support and Collaborative Call Management for selected non-HPE software, enhancing your overall service experience.
• Timely Software Updates: Stay up-to-date with remote technical support and access to essential software updates and patches, including those for selected third-party software products.
• Rapid Response Times: Enjoy a 6-hour repair service response time that ensures maximum efficiency and timely results, minimizing downtime and keeping your operations running smoothly.

Technical Details of the Product

• Service Type: Post Warranty Renewal
• Service Duration: 1 Year
• Response Time: 6 Hours for repair services
• Support Offered: Hardware and Software services
• Eligibility: Covers HPE hardware and selected third-party products

How to Install

To install the HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Contact your HPE sales representative or authorized reseller to initiate the renewal process.
2. Provide the details of your current hardware and any associated software products to determine eligibility.
3. Review and confirm the service agreement, ensuring all details are accurate and meet your expectations.
4. Upon confirmation, you will receive access to remote support and other service features as outlined in your agreement.
5. For any troubleshooting or issues, reach out to HPE's support team for guidance and assistance.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  This service includes hardware and software support, remote diagnosis, and on-site hardware repair when necessary, along with access to software updates.
• How long is the coverage period?
  The HPE Foundation Care is offered as a 1-year service renewal.
• Is support available for third-party products?
  Yes, the service covers selected third-party products, but eligibility depends on the specific hardware and software in use.
• What is the typical response time for repairs?
  The service guarantees a 6-hour response time for repairs, ensuring minimal disruption to your operations.
• Can I renew this service after the first year?
  Yes, you can renew the HPE Foundation Care service at the end of your coverage period to continue receiving support.