HPE Foundation Care Call-To-Repair - Renewal - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Renewal - 1 Year - Warranty is an essential service designed to enhance the reliability and availability of your IT infrastructure. This service from Hewlett Packard Enterprise (HPE) offers comprehensive hardware and software support, ensuring that your business remains operational with minimal disruptions. With expert technical resources at your disposal, you can resolve hardware and software issues efficiently, allowing your IT team to focus on strategic initiatives. Here are some key features and benefits of the HPE Foundation Care service:

• Comprehensive Support: Gain access to robust remote diagnosis and support for both hardware and software issues, ensuring that your IT systems are always operational.
• On-Site Hardware Repair: If a hardware issue cannot be resolved remotely, HPE provides on-site hardware repair services to address the problem quickly and effectively.
• Software Updates and Patches: Keep your software up-to-date with regular access to updates and patches, which enhances security and performance.
• Flexible Service Levels: Choose from multiple service level options tailored to meet your specific business needs, ensuring optimal support coverage.
• 24/7 Incident Reporting: Report incidents anytime through telephone or web portal, allowing for immediate attention to issues that arise.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Service Options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Response Time: 6 Hour Phone Support for quick issue resolution
• Support Availability: 24/7 access to technical support and resources
• Eligibility: Coverage may vary; contact HPE for detailed information on eligible products

How to Install HPE Foundation Care

To activate your HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to confirm eligibility and purchase the renewal service.
2. Once purchased, you will receive a confirmation email with your service details and coverage.
3. Register your product on the HPE support portal to gain access to all available resources and updates.
4. Familiarize yourself with the reporting procedures for incidents via telephone or web portal.
5. Maintain communication with your HPE support representative for ongoing assistance and updates.

Frequently Asked Questions

• What does HPE Foundation Care cover?
  HPE Foundation Care covers hardware support for eligible HPE products and offers software support including remote technical assistance and software updates.
• How can I report an issue?
  You can report an incident via phone or web portal, available 24/7, or through automated equipment reporting using the HPE electronic remote support solution.
• What are the service level options available?
  HPE Foundation Care offers several service levels, including NBD (Next Business Day), 24x7, and CTR (Call-To-Repair) services tailored to your operational needs.
• Is on-site support included?
  Yes, on-site support is included if remote resolution is not feasible, ensuring quick solutions to hardware issues.
• Can I upgrade my service level?
  Yes, you can contact your HPE representative to discuss upgrading your service level based on your evolving business requirements.