HPE Foundation Care Call-To-Repair Service - Extended Service - 1 Year - Service

Enhance the reliability and performance of your IT infrastructure with the HPE Foundation Care Call-To-Repair Service. This extended service plan offers comprehensive support for both hardware and software, ensuring your systems run smoothly and efficiently. With a dedicated team of HP technical resources at your disposal, you can resolve any issues swiftly, allowing your IT team to focus on critical business operations.

• Comprehensive Coverage: The HPE Foundation Care provides extensive hardware and software services that increase the availability of your IT infrastructure, with support for HP and selected third-party products.
• Remote Diagnosis and On-site Repair: Enjoy peace of mind with remote diagnosis and, if necessary, on-site hardware repair that ensures quick resolution of issues, reducing downtime.
• Basic Software Support: For eligible HP hardware products, benefit from Basic Software Support and Collaborative Call Management for specific non-HP software, giving you a holistic support experience.
• Access to Updates and Patches: Receive timely access to software updates and patches for supported HP software products, ensuring your systems are up-to-date and secure.
• Flexible Support Levels: Choose from various reactive support levels tailored to meet your unique business and operational needs, ensuring you only pay for the support you require.

Technical Details of Product

• Service Type: Extended Service
• Duration: 1 Year
• Response Time: 6 Hours for repair service
• Service Subtype: Electronic and Physical
• Service Characteristics: Parts and labor coverage for efficient task completion

How to Install

To install the HPE Foundation Care Call-To-Repair Service, follow these steps:

1. Contact HP or an authorized HP partner to purchase the service for eligible hardware and software products.
2. Once the service is purchased, you will receive an email confirmation along with all relevant details regarding the coverage.
3. Ensure your IT team is familiar with the service features and how to access remote support.
4. In case of a hardware or software issue, utilize the remote diagnosis services first, and if needed, arrange for on-site support as per your service agreement.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  The service includes remote diagnosis, on-site hardware repair, Basic Software Support, access to updates, and patches for HP-supported software.
• How quickly will I receive support?
  The service guarantees a 6-hour response time for repair services, ensuring minimal downtime.
• Can I choose different support levels?
  Yes, you can select from a variety of reactive support levels to suit your business needs.
• Is this service applicable to third-party products?
  Yes, the service includes limited support for selected third-party products based on availability from the original manufacturer.
• What is the duration of the service?
  The HPE Foundation Care Call-To-Repair Service lasts for 1 year, providing you with ongoing support and coverage.