HPE Foundation Care Call-To-Repair Service - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care Call-To-Repair Service is an essential extended warranty that ensures your IT infrastructure remains operational and efficient for five years. With this service, you gain access to comprehensive hardware and software support, enabling your organization to minimize downtime and enhance productivity. HPE's top-notch technical resources are dedicated to working alongside your IT team to resolve any hardware or software issues that may arise, making this warranty a vital asset for any business.

• Comprehensive Coverage: The HPE Foundation Care Call-To-Repair Service includes extensive hardware and software support tailored to HPE and selected third-party products, ensuring you have the assistance you need.
• Remote Diagnosis and Support: Get prompt remote technical support designed to diagnose problems and facilitate quick resolutions without the need for initial on-site visits, allowing for efficient problem-solving.
• On-Site Hardware Repair: In cases where remote diagnosis cannot resolve the issue, on-site hardware repair services are provided, ensuring minimal disruption to your business operations.
• Basic Software Support: For eligible HPE hardware products, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, maximizing your coverage.
• Quick Response Time: With a 6-hour call-to-repair service response time, you can count on fast and reliable support to address your concerns swiftly, thereby enhancing the dependability of your IT systems.

Technical Details of HPE Foundation Care Call-To-Repair Service

• Service Duration: 5 Years
• Service Type: Extended Warranty
• Response Time: 6 Hours Call-To-Repair
• Support Coverage: Hardware and Software (HPE and selected third-party)
• Included Services: Remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates and patches.

How to Install

To install the HPE Foundation Care Call-To-Repair Service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair Service along with your eligible HPE hardware product.
2. Register your product on the HPE support website to activate your warranty and service coverage.
3. Ensure your IT team is familiar with the service agreement and how to access HPE support when needed.
4. Maintain records of any hardware or software issues to expedite the support process.
5. Contact HPE technical support whenever you encounter issues, using the information provided in your service documentation.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care Call-To-Repair Service?

The service covers both hardware and software support for HPE and selected third-party products, including remote diagnosis, on-site repairs, and software updates.

2. How long does the warranty last?

The warranty lasts for five years from the date of purchase, providing you with extensive coverage for your IT infrastructure.

3. What is the response time for service requests?

The service includes a 6-hour call-to-repair response time for urgent issues, ensuring that your IT operations face minimal disruption.

4. Can I get support for software products?

Yes, the service includes Basic Software Support for eligible HPE hardware products and access to updates for selected non-HPE software.

5. What should I do if I encounter an issue?

If you encounter any issues, contact HPE technical support directly through the information provided in your service agreement for immediate assistance.