HPE Foundation Care Call-To-Repair Service - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair Service is an essential support solution designed to enhance the reliability and efficiency of your IT infrastructure. With comprehensive hardware and software services, this service ensures that your critical systems remain operational, minimizing downtime and maximizing productivity. This one-year post-warranty service provides peace of mind, knowing that expert help is just a call away.

• Comprehensive Support: HP Foundation Care offers a wide range of hardware and software services, ensuring that any issues can be promptly addressed by expert technicians.
• Remote Diagnosis and Onsite Repair: The service includes remote diagnosis to quickly identify issues, along with onsite hardware repair as needed for swift resolution.
• Basic Software Support: For eligible HP hardware products, this service may also cover basic software support, ensuring that your systems are always up to date.
• Collaborative Call Management: This feature allows for effective management of problems involving selected non-HP software, facilitating smooth communication and resolution processes.
• Electronic Access to Support Information: Gain easy access to essential product and support information, empowering your IT staff to address issues efficiently.

Technical Details of Product

• Service Duration: 1 Year
• Repair Service Response Time: 6 Hours
• Service Type: Electronic and Physical
• Service Characteristics: Parts and labor coverage to minimize inventory costs
• Eligibility: Coverage for HP and selected third-party products

How to Install

To activate your HPE Foundation Care Call-To-Repair Service, follow these simple steps:

1. Purchase the service through an authorized HP partner or directly from HP.
2. Upon purchase, you will receive a confirmation email with your service details.
3. Ensure that your eligible HP hardware and software products are registered in the HP support system.
4. For any issues, simply contact HP support via the provided contact details in the confirmation email.
5. Follow the instructions given by the support team for remote diagnosis or onsite service if required.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care Call-To-Repair Service?
This service covers hardware and software support for eligible HP products, including remote diagnosis, onsite repair, and basic software support.

2. How quickly can I expect a response to my service request?
The service guarantees a 6-hour response time for repair services, ensuring that your issues are addressed swiftly.

3. Can I use this service for third-party products?
Yes, the service includes coverage for selected third-party products, subject to eligibility.

4. How do I access software updates and patches?
As part of the service, HP provides remote technical support and access to software updates and patches for eligible products.

5. What should I do if my issue is not resolved within the service response time?
If your issue is not resolved within the stipulated time, you can contact HP support again for further assistance and escalation.