HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention is an essential service designed to enhance the reliability and availability of your IT infrastructure. This extended 3-year service plan from Hewlett Packard Enterprise ensures that your organization has access to premier technical support and resources to address hardware and software challenges swiftly and efficiently. With a focus on minimizing downtime, this service provides peace of mind, knowing that your IT systems are in capable hands.

• Comprehensive Support: HPE Foundation Care offers an extensive suite of hardware and software services, ensuring that your IT environment runs smoothly. Benefit from remote diagnosis and on-site hardware repair for eligible HPE products.
• Defective Material Retention: Enjoy the unique advantage of Comprehensive Defective Material Retention. This feature allows you to keep defective components for analysis or disposal, aiding in compliance and minimizing waste while maximizing efficiency.
• Rapid Repair Response: Experience a 6-hour repair service response time, which guarantees that issues are addressed promptly. This rapid response minimizes downtime, ensuring business continuity and reliability in your operations.
• Inclusive Software Support: Gain access to remote technical support, software updates, and patches for both HPE and selected third-party software products, keeping your software environment up-to-date and secure.
• Extended 3-Year Coverage: With a service duration of three years, you can count on long-lasting support that evolves with your IT needs, ensuring your equipment is maintained to the highest standards throughout its lifecycle.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair Service
• Duration: Extended 3-year service plan
• Response Time: 6-hour repair service response
• Defective Material Retention: Comprehensive service included
• Supported Products: HPE hardware and selected third-party software

How to Install

To activate your HPE Foundation Care Call-To-Repair Service, follow these steps:

1. Contact your HPE representative or authorized distributor to purchase the service plan.
2. Provide necessary information regarding your current HPE hardware and software products to ensure eligibility.
3. Upon confirmation, you will receive your service agreement and detailed instructions on how to access support.
4. Familiarize your IT team with the service elements, response procedures, and how to engage HPE technical resources.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repairs, software support, and access to updates and patches for HPE and selected third-party products.

2. How does the Comprehensive Defective Material Retention work?

This feature allows you to retain defective parts for your own analysis or disposal, helping to minimize waste and ensure compliance with organizational standards.

3. What is the typical response time for repairs?

The service guarantees a repair response time of 6 hours, ensuring that any critical issues are addressed swiftly.

4. Can I get support for third-party software?

Yes, HPE Foundation Care includes support for selected non-HPE software products. Contact HPE for details on which software is covered.

5. How long is the service contract?

The HPE Foundation Care Call-To-Repair Service comes with a 3-year service duration, providing long-term support and reliability for your IT infrastructure.