HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention is a vital solution for businesses aiming to enhance their IT infrastructure's reliability and performance. Designed by Hewlett Packard Enterprise (HPE), this extended service plan offers a comprehensive approach to hardware and software support, ensuring your IT environment is always operational. With robust technical resources and responsive service, you can rest assured that your systems will remain available, allowing your team to focus on critical tasks.

• Comprehensive Coverage: This service encompasses both hardware and software support, ensuring that your HPE and selected third-party products are fully protected against unexpected failures.
• Remote Diagnosis and On-Site Repair: Benefit from HPE's remote diagnosis capabilities and, if necessary, prompt on-site hardware repair provided by qualified experts, ensuring minimal downtime.
• Defective Material Retention: With the Comprehensive Defective Material Retention feature, you can retain defective components, helping you manage inventory effectively and reduce costs.
• Rapid Response Times: Enjoy a quick 6-hour repair service response time, designed to provide efficient solutions for your business, ensuring quick resolution of issues.
• Three-Year Extended Service: This plan’s three-year duration allows for prolonged support, ensuring your IT systems remain productive and reliable over an extended period.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Response Time: 6 Hours for on-site repairs
• Includes: Remote diagnosis, on-site hardware repair, Basic Software Support, and Collaborative Call Management for selected software products
• Material Retention: Comprehensive Defective Material Retention included

How to Install

Installation of the HPE Foundation Care Call-To-Repair Service is straightforward. Once you purchase the service, you will receive an activation code and instructions via email. Follow these steps to ensure seamless integration:

• Review the service agreement and documentation provided.
• Activate the service using the provided code through the HPE support portal.
• Inform your IT team about the service's features and benefits.
• Coordinate with HPE’s technical resources to set up remote diagnosis capabilities.
• Ensure your IT infrastructure is aligned with the eligibility requirements for hardware and software coverage.

Frequently Asked Questions

• What products are eligible for the HPE Foundation Care service?
  Eligible products include a range of HPE hardware and selected third-party software products. For a comprehensive list, please contact HPE directly.
• Is there a limit on the number of service calls I can make?
  No, there is no limit on service calls. You can utilize the service as often as necessary during the coverage period.
• What is the process for requesting on-site support?
  To request on-site support, simply contact HPE’s support line and provide your service details. A technician will be dispatched to your location as needed.
• Can I upgrade or modify my service plan?
  Yes, HPE offers options to upgrade or modify your service plan based on your changing business needs. Contact your HPE representative for assistance.
• How is defective material managed under this service?
  The Comprehensive Defective Material Retention allows you to keep defective parts, which helps in managing inventory and reducing costs associated with spare parts.