HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention is an essential service designed specifically for businesses that rely heavily on their IT infrastructure. This extended service, available for a duration of 3 years, ensures that your hardware and software systems are maintained at peak performance. With a combination of remote support and on-site repairs, you can maximize your operational efficiency and minimize downtime.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services that boost the availability of your IT infrastructure. With access to HPE’s technical resources, you can resolve complex hardware and software problems seamlessly.
• Rapid Response Time: The service boasts a 6-hour repair service response time, ensuring that any IT issue is addressed quickly and efficiently, allowing your business to maintain productivity.
• Defective Material Retention: With the Comprehensive Defective Material Retention feature, you can handle any mishaps effectively. This service allows you to retain defective materials, providing you with a safety net in case of hardware failures.
• On-Site Repairs: HPE Foundation Care includes on-site hardware repairs when required. This means that you get valuable support right at your doorstep without needing to travel, saving you both time and resources.
• Predictable Costs: With HPE Foundation Care, you benefit from a predictable total cost of ownership. You can keep your systems optimally maintained without unexpected expenses, allowing for better budgeting and financial planning.

Technical Details of the Product

• Service Duration: 3 Years
• Response Time: 6 Hours
• Support for HPE and Selected Third-Party Products
• Includes Basic Software Support and Collaborative Call Management for selected non-HPE software
• Access to Software Updates and Patches for HPE-supported third-party software products

How to Install

To install the HPE Foundation Care Call-To-Repair Service, follow these simple steps:

1. Contact your HPE representative or authorized dealer to purchase the service package.
2. Provide details about your existing HPE hardware and software setup.
3. Receive your confirmation and service agreement document from HPE.
4. Schedule an initial consultation with HPE technical support to assess your current systems.
5. Start utilizing the service by contacting HPE whenever you encounter an issue or need maintenance support.

Frequently Asked Questions

What is included in the HPE Foundation Care Service?

The HPE Foundation Care Service includes comprehensive hardware and software support, including remote diagnosis, on-site repairs, and access to software updates and patches for eligible products.

How quickly can I expect a response for repairs?

With a commitment to excellent service, HPE Foundation Care ensures a 6-hour repair service response time, allowing you to return to normal operations swiftly.

Can I retain defective materials?

Yes, the Comprehensive Defective Material Retention service allows you to retain defective components, thus providing you with more flexibility and security in managing hardware failures.

Is this service available for third-party products?

HPE Foundation Care provides options for support on selected third-party products in addition to HPE hardware, ensuring you have comprehensive coverage across your IT landscape.

How can I budget for this service?

The HPE Foundation Care service offers predictable costs, which can be easily factored into your IT budget. This allows for better financial planning and ensures no surprise expenses.