HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

The HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention is designed to ensure that your IT infrastructure operates at peak performance. This extended service, spanning four years, combines comprehensive hardware and software support tailored to meet the needs of modern businesses. With HPE's expert technical resources at your disposal, you can maintain high availability and resolve issues swiftly, ensuring that your operations run smoothly.

• Comprehensive Support: Benefit from a combination of remote diagnosis and on-site hardware repair, ensuring that both hardware and software issues are handled efficiently.
• Defective Material Retention: The included Comprehensive Defective Material Retention service allows you to retain defective parts, minimizing downtime and streamlining the repair process.
• Fast Response Times: Experience unparalleled service with a guaranteed 6-hour repair service response time, providing rapid resolutions to any issues that may arise.
• Extended Service Duration: With a four-year service agreement, enjoy peace of mind knowing that your IT systems are covered for an extended period, ensuring a long-term partnership with HPE.
• Software Support: Gain access to remote technical support, software updates, and patches, including updates for select third-party software products, keeping your systems secure and up-to-date.

Technical Details of the Product

The HPE Foundation Care Call-To-Repair Service includes:

• Duration: 4 years
• Service Type: Comprehensive hardware and software support
• Response Time: 6-hour repair service guarantee
• Defective Material Retention: Included
• Access to software updates and patches

How to Install

To activate the HPE Foundation Care Call-To-Repair Service, follow these steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Register your HPE hardware and software products for coverage under the Foundation Care service.
3. Contact HPE support to configure your support plan and understand the coverage details.
4. Ensure that your IT team is aware of the service procedures and contact points for efficient issue resolution.
5. Stay updated on software patches and updates provided by HPE to maintain system integrity.

Frequently Asked Questions

1. What does the HPE Foundation Care Call-To-Repair Service cover?

The service covers both hardware and software support for HPE products, providing remote diagnosis, on-site repair, and access to software updates.

2. How quickly can I expect a response after reporting an issue?

HPE guarantees a 6-hour repair service response time to ensure that your issues are addressed as swiftly as possible.

3. Is the Comprehensive Defective Material Retention service included in my plan?

Yes, this service is part of the Foundation Care offering, allowing you to retain defective parts for more efficient repairs.

4. Can I get software support for non-HPE products?

Yes, selected third-party software products may also be supported, but please consult HPE for eligibility details.

5. How do I extend my service once the 4-year term is over?

You can contact HPE or your authorized reseller to discuss options for extending your service coverage before the expiration of your current plan.