HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention is an essential service for businesses looking to maintain optimal performance of their IT infrastructure. With a commitment to providing exceptional support, HPE ensures that your systems are not only operational but also safeguarded against potential failures. This extended service spans five years, offering peace of mind and reliability for all your critical IT needs.

• Comprehensive Support: Gain access to remote diagnosis and support from HPE's expert technical resources, ensuring faster problem resolution for both hardware and software issues.
• On-Site Repair: Experience minimal downtime with on-site hardware repair services, ensuring your operations continue to run smoothly in the face of any technical challenges.
• Comprehensive Defective Material Retention: This service allows you to retain faulty materials, enabling thorough troubleshooting and more effective resolution strategies to enhance system reliability.
• Swift Response Times: Benefit from a guaranteed 6-hour repair service response, maximizing efficiency and helping to keep your IT infrastructure online at all times.
• Extended Coverage: With a 5-year duration, you can trust in long-term support and reliability for your essential IT products, protecting your investment over time.

Technical Details of the HPE Foundation Care Service

This service encompasses both hardware and software support across a wide range of HPE products and select third-party applications. Key features include:

• Remote access to technical support and software updates.
• Basic Software Support and Collaborative Call Management for eligible software products.
• Access to patches and updates for HPE-supported third-party software as they become available.

How to Install the HPE Foundation Care Service

To install and activate your HPE Foundation Care Call-To-Repair Service, follow these steps:

1. Contact your HPE sales representative or authorized reseller to purchase the service.
2. Provide the necessary information regarding your HPE products to confirm service eligibility.
3. Upon purchase, you will receive documentation confirming the installation and activation of the service.
4. Ensure your IT staff is well-informed about the support processes outlined in the service agreement.
5. If you have any questions or need assistance, reach out to HPE technical support as per the instructions provided.

Frequently Asked Questions

• What is included in the HPE Foundation Care Call-To-Repair Service? This service includes remote diagnosis, on-site repair, Comprehensive Defective Material Retention, and access to software updates and patches.
• How long is the service duration? The HPE Foundation Care service is available for a duration of 5 years, providing long-term support for your IT infrastructure.
• What is the response time for repairs? The service guarantees a 6-hour repair response time, ensuring that your IT systems are serviced quickly to minimize downtime.
• Can I retain defective materials? Yes, the Comprehensive Defective Material Retention service allows you to keep defective parts, which can be useful for troubleshooting or warranty claims.
• Is this service applicable to third-party software? This service includes support for selected third-party products as identified in your service agreement. Verify eligible software with HPE.