HPE Foundation Care Call-To-Repair with CDMR - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair with CDMR is a premium service designed to deliver both hardware and software support, ensuring the smooth operation of your IT infrastructure. With a commitment to enhancing your system availability, this one-year warranty service offers extensive resources from Hewlett Packard Enterprise (HPE) to help your IT team tackle any hardware and software challenges effectively. HPE Foundation Care is the ideal solution for businesses seeking reliability and efficiency in their IT operations.

• Comprehensive Support: HPE Foundation Care includes remote diagnosis, support, and on-site hardware repair, ensuring that issues are addressed promptly and effectively to minimize disruption.
• Proactive Software Assistance: Benefit from access to software updates, patches, and remote technical support for covered software products, keeping your systems secure and up-to-date.
• Flexible Service Levels: Choose from a variety of support levels, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to meet your business needs.
• 24/7 Accessibility: Report incidents via telephone or web portal at any time, ensuring continuous support for your covered hardware and software, even outside of regular business hours.
• HPE’s Expertise: Leverage the technical resources and knowledge of HPE to resolve issues with HPE and selected third-party products, enhancing the overall performance of your IT infrastructure.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 6 Hour - Phone Support Service
• Service Coverage: Includes hardware support features for covered hardware products and software support features for covered software products.
• Coverage Windows: Vary based on local availability; contact HPE for specific details.
• Eligibility: Product eligibility may vary; check with a local HPE sales office for detailed information.

How to Install

Installing the HPE Foundation Care Call-To-Repair service is straightforward. Follow these steps:

1. Contact your local HPE sales office to discuss eligibility and service options.
2. Once eligibility is confirmed, complete any necessary paperwork and agreements for service activation.
3. Ensure your IT team is informed about the service coverage and support options available.
4. Utilize the HPE support portal to familiarize your team with reporting incidents and accessing resources.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?

  The service includes remote diagnosis, on-site hardware repairs, software updates, and technical support for eligible products.

• Can I choose different service levels?

  Yes, you can select from various service levels depending on your business requirements.

• How can I report an incident with covered products?

  You can report incidents via telephone or through the HPE support web portal, available 24/7.

• Is there a warranty included with the service?

  Yes, the service comes with a one-year warranty, ensuring maximum productivity and timely results.

• What if I have non-HPE products?

  Support for third-party products is available, subject to the information being accessible from the original manufacturer.