HPE Foundation Care Call-To-Repair with CDMR - Renewal - 1 Year - Warranty

Ensure the optimal performance and availability of your IT infrastructure with the HPE Foundation Care Call-To-Repair with CDMR - Renewal - 1 Year - Warranty. This comprehensive service package combines hardware and software support tailored to meet the specific needs of your business. With HPE's dedicated technical resources, you can effectively resolve hardware and software issues, minimizing downtime and enhancing overall efficiency.

• Comprehensive Coverage: The HPE Foundation Care service encompasses extensive hardware and software support, ensuring that your IT infrastructure remains operational and efficient at all times.
• Remote Diagnosis and Support: Benefit from immediate remote diagnosis and technical support, allowing for quick resolution of hardware and software issues without the need for time-consuming on-site visits.
• On-Site Hardware Repair: Should an issue require hands-on assistance, HPE provides on-site hardware repair services to ensure swift and effective resolutions, minimizing disruptions to your operations.
• Access to Software Updates: Get peace of mind with remote technical support and continuous access to essential software updates and patches, keeping your systems secure and up to date.
• Multiple Service Levels: Tailor your support to your business needs with a variety of service levels, including NBD Service, 24x7 Service, and CTR Service, each designed to meet different operational requirements.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair with CDMR
• Service Duration: 1 Year
• Support Availability: 24/7 incident reporting via telephone or web portal
• Response Time for Phone Support: 6 Hours
• Coverage Variability: Availability may vary based on local services and product eligibility

How to Install

To install the HPE Foundation Care service, follow these steps:

1. Purchase the Service: Complete the purchase of the HPE Foundation Care service through your local HPE sales office.
2. Receive Confirmation: After completing your purchase, you will receive a confirmation that includes your service details and coverage options.
3. Access Support Services: Start utilizing your support services by contacting HPE’s support team through the designated channels provided in your confirmation.
4. Report Incidents: For any hardware or software issues, report incidents via telephone or HPE's web portal as needed, ensuring you provide all necessary details for efficient service.

Frequently Asked Questions

1. What types of products are covered under the HPE Foundation Care service?

The service covers eligible HPE hardware products and selected third-party software products. Please contact your local HPE sales office to confirm eligibility.

2. How do I report an issue with my covered products?

Incidents can be reported through telephone or HPE’s web portal, available 24/7. You can also utilize the automated reporting features via HPE's electronic remote support solution.

3. What is the difference between the service levels offered?

HPE offers three service levels: NBD Service for next business day support, 24x7 Service for around-the-clock support, and CTR Service for comprehensive call-to-repair services. Each level provides varying degrees of response and coverage.

4. Can I upgrade my service level during the contract period?

Yes, you can discuss potential upgrades with your HPE representative to ensure your service level aligns with your evolving business needs.

5. How do I access software updates?

As part of the HPE Foundation Care service, you will receive remote technical support and access to the latest software updates and patches. This ensures your software remains secure and effective.