HPE Foundation Care Call-To-Repair with CDMR - Renewal - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair with CDMR - Renewal - 1 Year - Warranty is designed to elevate the operational efficiency of your IT infrastructure. This service offers a blend of comprehensive hardware and software support, ensuring that technical issues are resolved quickly and effectively. By providing access to Hewlett Packard Enterprise's vast technical resources, your business can minimize downtime and maximize availability, allowing your IT team to focus on core business functions without the distraction of technical glitches.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services tailored to increase the uptime of your IT systems with both remote diagnosis and on-site hardware repair as needed.
• 24/7 Access: Incidents can be reported 24 hours a day, 7 days a week, through telephone or web portal, ensuring that your IT infrastructure remains operational around the clock.
• Multiple Service Levels: Choose from various service-level options including NBD (Next Business Day), 24x7, and CTR (Call-To-Repair) services, allowing you to customize support according to your operational needs.
• Expert On-Site Support: When issues require immediate attention, experts are available to provide on-site support, guaranteeing quick resolutions to minimize downtime.
• Annual Coverage: With a 1-year service duration, you receive a reliable warranty that ensures maximum dependability and peace of mind for your IT operations.

Technical Details

• Service Type: HPE Foundation Care Call-To-Repair with CDMR
• Duration: 1 Year
• Coverage: Hardware and software support for eligible HPE and third-party products
• Response Time: 6-hour phone support for timely issue resolution
• Support Availability: 24/7 reporting and expert assistance

How to Install

To activate your HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Contact your local HPE sales office to discuss your requirements and confirm the eligibility of your hardware and software products.
2. Once eligibility is confirmed, complete the registration process by providing necessary details about your IT infrastructure and support needs.
3. After registration, you will receive confirmation of your service activation along with access details for reporting incidents.
4. Train your IT team on how to use the reporting channels effectively for seamless interaction with HPE's support services.
5. Utilize the remote diagnosis and support features as needed to ensure your IT systems remain operational.

Frequently Asked Questions

What is HPE Foundation Care?

HPE Foundation Care is a comprehensive service designed to provide hardware and software support for HPE products, ensuring minimal downtime and quick resolution of technical issues.

What are the different service levels available?

HPE offers three distinct service levels: NBD (Next Business Day), 24x7 service, and Call-To-Repair (CTR) service. Each level provides different response times and support availability to meet your organizational needs.

Is on-site support included with the service?

Yes, on-site support is included when necessary to resolve hardware issues promptly. This ensures that any critical problems can be addressed quickly by HPE experts.

How do I report an incident?

Incidents can be reported via telephone or through the HPE web portal, available 24/7. Additionally, automated equipment reporting via HPE's electronic remote support solution can be utilized.

What is the duration of the service?

The HPE Foundation Care Call-To-Repair service comes with a duration of 1 year, providing you with a reliable warranty for your IT infrastructure support.