Description
The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention is a premier extended service designed to provide you with the ultimate peace of mind and confidence regarding your tech infrastructure. With a robust 5-year service duration, 24 x 7 x 6 Hour on-site support, and comprehensive parts and labor coverage, this service package is the ideal solution for enterprises looking to maintain peak performance and minimize downtime. Discover the unique features and benefits that make this service a must-have for your organization.
- Comprehensive Support: Enjoy 24 x 7 access to technical support, ensuring that help is always available when you need it most.
- Rapid Response Time: Benefit from a 6-hour repair response time for on-site service, guaranteed within a distance of 50 miles from the customer site, allowing for quick resolution of issues.
- Parts Replacement Service: The service includes parts replacement coverage, so you can efficiently manage any mishaps, ensuring that your systems remain operational and productive.
- Defective Material Retention: With the Comprehensive Defective Material Retention feature, you can retain defective parts for your analysis or warranty claims, adding an extra layer of convenience.
- Extended Service Duration: The 5-year service commitment not only maximizes productivity but also offers long-term planning and budget management for your IT operations.
Technical Details of Product
- Service Type: Extended Service
- Service Duration: 5 Years
- Support Availability: 24 x 7
- On-Site Support: Yes
- Repair Response Time: 6 Hours (within 50 miles)
- Labor Coverage: Included
- Parts Coverage: Included
How to Install
Installation of the HPE Foundation Care service is seamless and efficient. Follow these steps:
- Purchase the service contract through an authorized HPE reseller or directly from HPE.
- Upon purchase, you will receive a confirmation email with details about your service agreement.
- Contact HPE support to activate your service, providing them with your service agreement number.
- Once activated, you can begin to utilize the full range of benefits offered by the service.
- Keep your service agreement documentation handy for reference during support requests.
Frequently Asked Questions
-
What does the 24 x 7 support cover?
The 24 x 7 support covers technical assistance and troubleshooting for your HPE products and services, available at any time of the day or night. -
How does the defective material retention work?
Under the Comprehensive Defective Material Retention option, you can keep defective parts for your records or analysis, which can be helpful for warranty claims or internal assessments. -
What is the maximum distance for the 6-hour repair service?
The 6-hour repair service is available for locations within a 50-mile radius from the designated service center. -
Are parts and labor included in the service?
Yes, both parts and labor are fully covered under the HPE Foundation Care service agreement, ensuring that you won’t incur additional costs for repairs and replacements. -
Is there a specific installation process for the service?
There is no complex installation process. Simply purchase the service, activate it through HPE support, and you are ready to leverage the benefits.
Customer reviews
Showing - Of Reviews