HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention is an essential extended service solution designed to provide your business with reliable and efficient technical support. With a duration of 5 years, this service is tailored to meet your operational needs with an array of features that ensure maximum productivity and reduced downtime. This service combines exceptional parts replacement capabilities with professional on-site maintenance, making it an ideal choice for businesses that require immediate and effective support.

• 24 x 7 x 6 Hour On-Site Support: Benefit from round-the-clock assistance with a rapid 6-hour repair response time, ensuring that your business experiences minimal disruption during critical operations.
• Comprehensive Defective Material Retention: This feature allows you to retain defective materials, providing your business with the flexibility to manage repairs and replacements without additional costs.
• On-Site Maintenance: Our skilled technicians provide on-site support, allowing for swift resolution of technical issues while limiting downtime to the absolute minimum.
• Parts and Labor Included: This service covers both parts replacement and labor, enabling efficient task completion and improved productivity without hidden costs.
• Long-Term Reliability: With a 5-year service duration, your business can enjoy maximum productivity and timely results, allowing you to focus on your core operations without the worry of technical disruptions.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Availability: 24 x 7
• On-Site Response Time: 6 Hours (within 50 miles of customer site)
• Service Coverage: Parts & Labor

How to Install

To access HPE Foundation Care Call-To-Repair services, follow these steps:

1. Purchase the service from an authorized HPE reseller or directly from HPE.
2. After purchase, you will receive confirmation and details on how to access support.
3. In the event of a technical issue, contact HPE support through the provided channels, ensuring to have your service agreement details ready.
4. A technician will be dispatched to your location within the specified response time to resolve the issue.

Frequently Asked Questions

1. What is the coverage area for on-site support?

The on-site support is available within a 50-mile radius from your customer site.

2. What types of issues does the service cover?

This service covers all technical issues related to HPE hardware, including parts replacement and troubleshooting.

3. Is there a limit on the number of service calls?

No, there is no limit to the number of service calls you can make during the service period.

4. Can I upgrade my service plan?

Yes, HPE offers options to upgrade your service plan based on your evolving business needs. Contact your HPE representative for more information.

5. How does the defective material retention feature work?

This feature allows you to keep defective materials for analysis or record-keeping. You can send only the necessary components for replacement without incurring additional costs.