Description
The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention is an extended warranty service that elevates the reliability and performance of your IT infrastructure. This one-year warranty, provided by Hewlett Packard Enterprise (HPE), ensures that your hardware and software are backed by expert technical resources whenever assistance is needed. With a strong emphasis on reducing downtime while boosting operational efficiency, this service is tailored to deliver comprehensive support for both HPE products and selected third-party solutions.
- Comprehensive Support: The HPE Foundation Care service provides extensive hardware and software assistance, guaranteeing that your IT infrastructure consistently operates at optimal performance levels.
- Quick Resolution: Experience peace of mind with on-site hardware repair and remote diagnosis, allowing you to swiftly address and resolve issues, minimizing interruptions to your operations.
- Specialized Assistance: Access to HPE's highly skilled technical resources who collaborate with your IT team to provide expert guidance and support for both HPE and selected third-party products.
- Timely Response: Enjoy a 6-hour repair response time for customers located within 80 km of the service center, ensuring rapid attention to your support needs and significantly reducing potential downtime.
- Convenient Software Support: This service includes remote support for eligible software products, along with timely access to necessary updates and patches, keeping your systems current and secure.
Technical Details of the Product
- Service Type: Extended Warranty
- Duration: 1 Year
- Service Coverage: Hardware and software support for HPE and selected third-party products
- Response Time: 6-hour repair time within 80 km of customer site
- Included Services: Remote diagnosis, on-site repair, phone support, and access to software updates
How to Install
To activate the HPE Foundation Care Call-To-Repair service, please follow these straightforward steps:
- Purchase the HPE Foundation Care warranty through an authorized HPE reseller or directly from HPE.
- After completing your purchase, you will receive a confirmation email containing your service contract details.
- Make sure that your HPE hardware and software products qualify for the service coverage.
- If you encounter an issue, reach out to HPE support via the designated phone number or online support portal, referencing your service contract for prompt assistance.
- Provide the required details about your issue to the technical support representative for immediate help.
Frequently Asked Questions
- What is covered under the HPE Foundation Care service? The service covers hardware repair, remote diagnosis, software support, and access to updates for eligible HPE and selected third-party products.
- How do I know if my product is eligible for this service? You can contact HPE or your authorized reseller for assistance in determining the eligibility of your specific hardware and software products.
- What is the response time for on-site support? The on-site support response time is 6 hours for customers located within 80 km of the service center.
- Can I upgrade my service? Yes, you can reach out to HPE for information regarding service upgrades or additional coverage options that may be available.
- Is there a limit on the number of calls I can make for support? No, there is no limit on support calls as long as they pertain to covered products under your warranty.
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