Description
The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention is an essential extended warranty service designed to keep your IT infrastructure running smoothly. As part of Hewlett Packard Enterprise’s commitment to customer satisfaction, this service provides comprehensive hardware and software support, ensuring your enterprise can operate at peak productivity with minimal interruptions.
- Comprehensive Support: Gain access to HPE's extensive technical resources that work in tandem with your IT team to swiftly resolve any hardware or software issues related to HPE and selected third-party products.
- On-Site Hardware Repair: In the event of a hardware malfunction, enjoy the assurance of on-site hardware repair services, providing peace of mind that your critical infrastructure is maintained without delay.
- Remote Diagnosis and Assistance: Benefit from remote diagnosis capabilities that allow for quick identification of issues and solutions, reducing downtime and increasing your overall productivity.
- Comprehensive Coverage: This service includes additional software support for eligible HPE hardware products, covering basic software updates and patches, ensuring your systems remain secure and efficient.
- Fast Response Times: Experience a 6-hour repair service response time for issues located within an 80 km radius from your site, significantly minimizing downtime and ensuring operations continue seamlessly.
Technical Details of Product
- Service Type: Extended Warranty
- Duration: 1 Year
- Service Response Time: 6-Hour repair for hardware issues within 80 km
- Includes: On-site hardware repair, remote diagnosis, basic software support, and collaborative call management
- Defective Material Retention: Yes, ensuring that any defective parts are retained for further inspection or warranty claims
How to Install
To take advantage of the HPE Foundation Care Call-To-Repair service, follow these simple steps:
- Purchase the Service: Ensure you purchase the HPE Foundation Care Call-To-Repair service as part of your hardware product acquisition.
- Register Your Product: Register your HPE hardware product and warranty details with HPE to activate your service coverage.
- Contact HPE Support: In the event of a hardware or software issue, reach out to HPE support using the contact number provided at the time of registration.
- Prepare for Technician Visit: Ensure that the necessary access is provided to HPE technicians, if on-site support is required.
- Follow Up: After the service is completed, make sure to follow up with HPE for any additional support or questions regarding your service coverage.
Frequently Asked Questions
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What products are eligible for HPE Foundation Care?
Eligible products include various HPE hardware and selected third-party software products. For a full list of eligible products, please consult with HPE directly. -
Does the service cover software issues?
Yes, HPE Foundation Care includes remote technical support and updates for eligible software products associated with your hardware. -
How do I report a hardware issue?
You can report hardware issues by contacting HPE technical support via the provided contact details upon service registration. -
What is the process for on-site repairs?
Once an issue is confirmed, a technician will be dispatched to your location, and repairs will be performed on-site to ensure minimal downtime. -
Can I extend my warranty after the initial year?
Yes, HPE typically allows for warranty extensions, so be sure to inquire about renewal options as your service expiration approaches.
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