Description
The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty is an essential service for businesses looking to maintain the optimal performance of their IT infrastructure. This service combines extensive hardware and software support, ensuring your systems are running smoothly while minimizing downtime and maximizing productivity. With HPE's technical expertise, you can rest assured that your organization is in good hands.
- Comprehensive Hardware and Software Support: The HPE Foundation Care service offers comprehensive support for both hardware and software issues, ensuring your IT infrastructure remains operational without interruptions.
- On-Site Hardware Repair: Should a hardware issue arise that cannot be resolved remotely, HPE provides on-site hardware repair services, allowing for quick resolution and minimal downtime for your business.
- Rapid Response Time: With a service response time of just 6 hours for issues within an 80 km distance from the customer site, HPE ensures that help is always just a call away.
- Access to Software Updates: Alongside hardware support, HPE Foundation Care includes access to necessary software updates and patches, ensuring your systems are always up-to-date and secure.
- Comprehensive Defective Material Retention: This service includes the retention of defective parts, enabling businesses to analyze and address recurring issues effectively, thereby improving overall system reliability.
Technical Details of Product
- Service Type: HPE Foundation Care Call-To-Repair
- Coverage: Comprehensive Defective Material Retention
- Duration: 1 Year (Post Warranty Renewal)
- Service Response Time: 6 Hours (within 80 km distance)
- Support: Remote diagnosis, on-site repair, and access to software updates
How to Install
To take advantage of the HPE Foundation Care service, simply follow these steps:
- Contact your HPE representative to verify the eligibility of your hardware and software products for the HPE Foundation Care service.
- Purchase the renewal service package for your eligible equipment.
- Upon confirmation of your service contract, you will receive details about how to access remote support and request on-site service if necessary.
- Keep track of any issues and utilize the provided support channels for immediate assistance and repairs.
Frequently Asked Questions
1. What is included in the HPE Foundation Care service?
The service includes remote diagnosis, on-site hardware repair, access to software updates, and support for both HPE and selected third-party products.
2. How quickly can I expect a response to my service request?
HPE offers a 6-hour service response time for issues located within an 80 km radius from the customer site.
3. Can I retain defective materials after service?
Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts for analysis and improvement of your IT infrastructure.
4. Is this service available for non-HPE software products?
Yes, HPE Foundation Care may include collaborative call management for selected non-HPE software, but eligibility should be confirmed with HPE.
5. How do I renew my HPE Foundation Care service?
Reach out to your HPE account representative or sales contact to discuss renewal options and ensure continued support for your IT environment.
Customer reviews
Showing - Of Reviews