HPE Foundation Care Call-To-Repair With Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty offers a robust solution for organizations looking to enhance their IT infrastructure's reliability and performance. This service ensures that your hardware and software systems remain operational with minimal downtime, providing peace of mind for IT teams and business operations alike. Below are the key features and benefits of this comprehensive service.

• Comprehensive Hardware and Software Support: HPE Foundation Care includes a full suite of hardware and software services designed to maximize system uptime and efficiency. Access expert technical resources from Hewlett Packard Enterprise who work collaboratively with your IT team to resolve any issues swiftly.
• On-Site Hardware Repair: If remote diagnosis and support do not resolve the issue, this service provides on-site hardware repair, ensuring that problems are addressed quickly and effectively, minimizing disruption to your business operations.
• Remote Technical Support: Benefit from HPE’s remote technical support for software products, including access to essential updates and patches to keep your systems current and secure.
• Quick Response Times: The HPE Foundation Care service guarantees a 6-hour repair response time for incidents within an 80 km radius from the customer site, ensuring prompt attention to critical issues and enhancing system reliability.
• Cost-Effective Investment: This service helps you make intelligent investment decisions regarding your IT equipment, providing parts and labor service characteristics to minimize inventory costs while maximizing dependability.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 6-Hour Repair (within 80 km)
• Service Type: Comprehensive hardware and software support
• Inclusions: On-site hardware repair, remote diagnosis, and support
• Additional Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

Installation of the HPE Foundation Care service is a straightforward process. Upon purchasing the service, HPE will provide necessary documentation and access to their technical support team. Follow these steps for a seamless installation:

• Contact HPE to confirm your eligible hardware and software products for coverage.
• Provide any necessary documentation or information regarding your existing systems to HPE’s support team.
• Coordinate with HPE’s technical resources for any required setup or configuration adjustments.
• Utilize HPE’s portal for accessing support and resources as needed.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes comprehensive hardware and software support, remote diagnosis, on-site hardware repair, and access to software updates.
• How quickly can I expect on-site support? HPE guarantees a 6-hour repair response time for incidents within an 80 km radius.
• Is software support included? Yes, remote technical support and access to software updates and patches are included for eligible software products.
• Can I renew my service? Yes, this is a post-warranty renewal service that can be extended for another year after the initial term.
• What if I need support for non-HPE software? HPE provides Collaborative Call Management for selected non-HPE software as part of the service.