HPE Foundation Care Exchange - Extended Service - 1 Year - Service

The HPE Foundation Care Exchange - Extended Service - 1 Year - Service is designed to provide you with peace of mind and ensure that your systems are running optimally. This service ensures a predictable total cost of ownership while maintaining the highest levels of performance and reliability. With 24x7 support and rapid response times, you can focus on your core business while HPE takes care of your technology needs.

• 24 x 7 x 4 Hour Support: Enjoy round-the-clock support with a guaranteed four-hour response time for service depot exchanges, ensuring your systems are up and running without unnecessary downtime.
• Predictable Total Cost of Ownership: Benefit from a fixed service cost that allows for better financial planning and reduces unexpected expenses, maintaining budgetary control.
• New Releases Update Service: Stay updated with the latest software and performance improvements through HPE’s new releases update service, ensuring your systems are always efficient and secure.
• Fast and Reliable Service Depot: Take advantage of a service depot that delivers quick, reliable, and cost-effective responses to your service needs, minimizing disruption to your operations.
• One Year of Comprehensive Coverage: With a full year of service, you can count on consistent performance, dependable results, and the assurance that your technology is in skilled hands.

Technical Details of Product

• Service Type: Extended Service
• Duration: 1 Year
• Support Hours: 24/7 availability
• Response Time: 4 Hours for service depot exchange
• Performance Updates: Includes new releases update service

How to Install

Installing the HPE Foundation Care Exchange Service is straightforward:

1. Purchase the service through an authorized HPE distributor or directly from HPE.
2. Upon purchase, you will receive a confirmation email and service code from HPE.
3. Contact HPE customer support with your service code to activate your service.
4. Once activated, familiarize yourself with the support resources and processes available through the HPE service portal.
5. Keep all service documentation handy for future reference and to facilitate any service requests.

Frequently Asked Questions

• What is included in the HPE Foundation Care Exchange Service?

  This service includes 24/7 technical support, a 4-hour service depot exchange, and access to new releases update service for performance improvements.

• How does the service depot exchange work?

  The service depot exchange allows you to send your defective hardware to HPE and receive a replacement unit typically within four hours, minimizing downtime.

• Can I renew my service after one year?

  Yes, the HPE Foundation Care Exchange Service can be renewed annually to continue receiving uninterrupted support.

• Is there a limit to the number of service requests I can make?

  No, as part of the extended service, you can make as many service requests as necessary within the coverage period.

• How can I contact HPE support?

  You can reach HPE support through their official website, via phone, or through the support portal for assistance with your service.