HPE Foundation Care Exchange - Extended Service - 1 Year - Service

The HPE Foundation Care Exchange - Extended Service is designed to enhance the support you receive for your Hewlett Packard Enterprise (HPE) products. This service combines essential remote hardware and software services that help you maintain high availability and performance for your IT infrastructure. Coupled with HPE's technical expertise, this service ensures that you can swiftly tackle hardware and software issues, making it an invaluable asset for any organization.

• Reliable Hardware Exchange: Experience a swift and dependable parts exchange service for eligible HPE products, ensuring minimal downtime.
• Cost-Efficient Solution: HPE Foundation Care Exchange provides a budget-friendly alternative to onsite support, allowing you to redirect resources to more critical areas.
• Fast Replacement Services: Enjoy free delivery of replacement products or parts right to your location within a specified timeframe, ensuring you remain operational.
• Software Support Access: Gain remote technical support and immediate access to software updates and patches for your HPE Networking products, enhancing system reliability.
• Timely Service Response: Benefit from a remarkable 4-hour replacement response time, ensuring maximum efficiency and productivity throughout your operations.

Technical Details of the Product

- Service Duration: 1 Year
- Response Time: 4 Hours for replacement services
- Service Depot: Fast, reliable, and cost-effective response
- Software Update Access: Includes New Releases Update service

How to Install

Installing the HPE Foundation Care Exchange - Extended Service requires minimal effort. Follow these steps to ensure a smooth setup:

1. Purchase the service subscription through an authorized HPE partner or directly from HPE.
2. Upon subscription confirmation, your HPE technical account manager will contact you to discuss your specific needs and set up your service parameters.
3. Ensure your HPE products are registered and eligible for the exchange service.
4. Familiarize your IT team with the support processes for rapid issue resolution.
5. Access the HPE support portal to utilize software updates and technical support as needed.

Frequently Asked Questions

1. What products are eligible for the HPE Foundation Care Exchange service?
The service is applicable to various HPE products. It is essential to verify eligibility with your HPE technical account manager.
2. How quickly can I expect a replacement part or product?
HPE guarantees a 4-hour response time for replacements, ensuring that your operational efficiency is maintained.
3. Is software support included in the service?
Yes, the HPE Foundation Care Exchange service includes remote technical support and access to the latest software updates and patches for HPE Networking products.
4. What happens if my product experiences multiple failures?
Each case is evaluated individually. HPE's technical resources will work with you to mitigate future issues and improve system performance.
5. Can I customize my service plan?
Yes, you can discuss customization options with your HPE technical account manager to tailor the service to your specific needs.