HPE Foundation Care Exchange - Extended Service - 1 Year - Service

The HPE Foundation Care Exchange - Extended Service offers a comprehensive solution designed to enhance the availability and reliability of your IT infrastructure. This service is specifically tailored for businesses looking to optimize their Hewlett Packard Enterprise (HPE) products with minimal downtime. By combining remote hardware and software services, HPE ensures your technical challenges are addressed promptly, allowing you to focus on what matters most: your business. This service not only provides operational support but also delivers peace of mind through predictable costs and efficient service.

• Rapid Hardware Exchange: Enjoy a fast and reliable parts exchange service for eligible HPE products, ensuring that you have the necessary hardware available without prolonged downtime.
• Convenient Shipping: HPE Foundation Care Exchange is designed for products that can be easily shipped, allowing for quick replacements delivered directly to your location without incurring freight charges.
• Remote Software Support: Gain access to remote technical support for HPE Networking products, including timely software updates and patches to keep your infrastructure running smoothly.
• Predictable Cost of Ownership: Benefit from a predictable total cost of ownership, making budgeting simpler while ensuring your systems are maintained optimally.
• Next Business Day Response: Experience maximum efficiency with a Next Business Day replacement service response time, allowing your IT team to resolve issues swiftly.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 1 Year
• Service Level: Hardware Exchange and Software Support
• Delivery: Free freight for replacement parts/products
• Response Time: Next Business Day

How to Install

Installing the HPE Foundation Care Exchange - Extended Service is straightforward and designed to integrate seamlessly with your current HPE products. Follow these steps for a smooth installation:

1. Purchase the Service: Ensure you acquire the HPE Foundation Care Exchange - Extended Service for your eligible HPE products.
2. Register Your Service: Visit the HPE support portal and register your service. You may need your product information and service agreement details.
3. Contact HPE Support: In case of hardware failure or software issues, reach out to HPE support through your registered account for assistance.
4. Request Replacement: If required, initiate a hardware exchange request, and HPE will arrange for the replacement to be sent to your location.
5. Install Replacement: Once you receive your replacement part or product, follow the provided installation instructions to get back to full functionality.

Frequently Asked Questions

• What is HPE Foundation Care Exchange?
  HPE Foundation Care Exchange is an extended service plan that provides hardware exchange and software support for Hewlett Packard Enterprise products, ensuring quick resolutions for IT issues.
• How long is the service duration?
  The service duration for HPE Foundation Care Exchange is one year, after which you can renew or upgrade your service plan.
• What is covered under hardware exchange?
  The hardware exchange service covers the replacement of eligible HPE products or parts with either new or equivalent to new performance, delivered free of freight charges.
• What type of software support is provided?
  The service includes remote technical support for HPE Networking products and access to the latest software updates and reference manuals, ensuring your systems remain current and efficient.
• What should I do if I need a replacement part?
  If you require a replacement part, simply contact HPE support through your registered service account and initiate a replacement request for swift service.