HPE Foundation Care Exchange - Extended Service - 3 Year - Service

The HPE Foundation Care Exchange - Extended Service - 3 Year - Service is designed to provide your business with essential remote hardware and software support, enhancing the availability of your IT infrastructure. With this service, you can rest assured knowing that Hewlett Packard Enterprise's technical resources are available to collaborate with your IT team, ensuring rapid resolution of any hardware and software issues. This cost-effective solution not only supports your eligible HPE products but also prioritizes your operational efficiency.

• Reliable Hardware Exchange: HPE Foundation Care Exchange offers a dependable and swift parts exchange service, providing replacement products or parts directly to your location without any freight charges, ensuring minimal disruption to your operations.
• Remote Software Support: The service extends to HPE Networking products, offering remote technical assistance along with access to essential software updates and patches, protecting your investment and enhancing system performance.
• New or Equivalent Replacement Parts: All replacement products or parts are either new or equivalent to new in performance, guaranteeing optimal functionality and reliability for your IT infrastructure.
• Timely Response for Increased Dependability: With a swift 4-hour replacement service response time, you can count on timely completion of repairs and replacements, thus minimizing downtime and maximizing operational productivity.
• Three-Year Service Duration: The HPE Foundation Care Exchange service spans three years, ensuring sustained support and value addition to your IT ecosystem, enabling precise results and dependable efficiency.

Technical Details of Product

- Service Type: Extended Service
- Duration: 3 Years
- Replacement Service Response Time: 4 Hours
- Coverage: Hardware and Software Support for Eligible HPE Products
- Availability: 24/7 Technical Assistance
- Replacement Parts: New or Equivalent to New in Performance
- Freight Charges: Free to Your Location

How to Install

Installation of the HPE Foundation Care Exchange service is straightforward. Follow these steps to ensure a smooth setup:

• Contact your HPE representative to activate your Foundation Care Exchange service.
• Provide your eligible HPE product details for verification.
• Once activated, familiarize yourself with the service portal for easy access to support resources and software updates.
• In case of hardware issues, initiate a replacement request through the portal or by contacting HPE support.
• Prepare your existing hardware for return following the provided instructions upon receiving the replacement part.

Frequently Asked Questions

Q: What is the coverage of the HPE Foundation Care Exchange service?
A: The service covers hardware and software support for eligible HPE products, delivering prompt assistance and replacement services.

Q: How quickly can I expect a replacement part?
A: HPE Foundation Care Exchange ensures a 4-hour replacement service response time, providing quick resolutions to minimize downtime.

Q: Are replacement parts brand new?
A: Yes, all replacement products or parts provided under this service are either new or equivalent to new in performance.

Q: Can I access software updates anytime?
A: Absolutely! As part of the service, customers have access to software updates and reference manuals as soon as they are available.

Q: How long is the service duration?
A: The HPE Foundation Care Exchange service is valid for three years, providing continuous support and enhancing your IT infrastructure's reliability.