HPE Foundation Care Exchange - Extended Service - 3 Year - Service

The HPE Foundation Care Exchange - Extended Service - 3 Year - Service is an essential solution for organizations seeking to enhance the availability and reliability of their IT infrastructure. This service combines remote hardware and software support to ensure that businesses maintain optimal performance and reduce downtime. With the expertise of Hewlett Packard Enterprise's technical resources working alongside your IT team, any hardware or software issues related to HPE products can be effectively resolved. Experience peace of mind with dependable support and a cost-efficient alternative to onsite service.

• Reliable Hardware Exchange: The HPE Foundation Care Exchange Service provides a fast and dependable parts exchange service for eligible HPE products, ensuring minimal disruption to your operations.
• Cost-Effective Solution: This service offers a convenient alternative to onsite support, helping organizations save on costs while ensuring timely hardware replacements.
• Timely Replacement Delivery: Enjoy the benefit of replacement products or parts delivered to your location without freight charges within a specified timeframe, which enhances operational efficiency.
• Comprehensive Software Support: Gain access to remote technical support and timely software updates for HPE Networking products, ensuring your systems remain current and optimally maintained.
• Extended Service Duration: With a service duration of three years, you can be assured of maximum efficiency and precise results, backed by HPE’s commitment to quality support.

Technical Details of the HPE Foundation Care Exchange Service

• Service Type: Extended Service
• Duration: 3 Years
• Response Time: 4 Hour Replacement Service
• Support Type: Remote hardware and software support
• Delivery: Free freight charges for replacement products or parts
• Parts Condition: New or equivalent to new in performance

How to Install

To take full advantage of the HPE Foundation Care Exchange Service, follow these simple installation steps:

1. Contact your HPE account representative to activate your service.
2. Ensure all eligible HPE products are registered under your service contract.
3. Establish communication with HPE technical support for initial configuration and support.
4. In case of hardware failure, initiate a service request through your HPE support portal.
5. Receive your replacement product or part as per the service level agreement, and install using the provided guidelines.

Frequently Asked Questions

• What is included in the HPE Foundation Care Exchange Service? The service includes remote hardware and software support, a reliable parts exchange for eligible products, and access to timely software updates and patches.
• What is the response time for hardware replacement? The service guarantees a 4-hour replacement service response time, ensuring that you can quickly resume operations with minimal downtime.
• Are the replacement parts new? Yes, all replacement products or parts provided through the service are either new or equivalent to new in performance.
• How long does the service last? The HPE Foundation Care Exchange Service is available for a duration of 3 years, providing long-term support and reliability.
• How do I access software updates? As a customer, you will have access to software updates and reference manuals as soon as they are available through HPE’s support resources.