{"product_id":"hpe-foundation-care-extended-service-1-year-service-s-e-r-8360-svc","title":"HPE Foundation Care - Extended Service - 1 Year - Service s E\/r 8360 Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eExperience enterprise-grade resilience with HPE Foundation Care Extended Service. This 1-year program provides reliable on-site maintenance, comprehensive parts and labor coverage, and a rapid Next Business Day response to keep your critical hardware operating at peak efficiency. With 9x5 support during standard business hours, on-site technician visits, and streamlined activation, this service minimizes downtime and simplifies procurement for data center, server, storage, and networking environments. It’s designed to deliver predictable service costs, priority access to experienced technicians, and a clear path to swift problem resolution, so your operations stay focused on delivering value rather than chasing outages.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e1 Year of Comprehensive Coverage\u003c\/b\u003e – Extend your hardware support for an entire year, delivering consistent maintenance, proactive care, and protection against unexpected repair costs that can disrupt budgets and timelines.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eNext Business Day — Parts \u0026amp; Labor\u003c\/b\u003e – When a fault occurs, you benefit from rapid access to replacement parts and labor, with a next-business-day dispatch and service window to restore functionality quickly and minimize downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-Site Support\u003c\/b\u003e – A skilled HPE technician arrives at your location to diagnose, repair, and replace components, eliminating lengthy shipping delays and reducing the time your systems are unavailable.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e9x5 Coverage\u003c\/b\u003e – Support is available during standard business hours (9am–5pm local time), delivering reliable guidance and troubleshooting during peak business periods with escalation options for urgent incidents.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eParts Replacement and Labor Included\u003c\/b\u003e – The plan covers both replacement parts and the labor required to complete repairs, ensuring you don’t face hidden charges during critical incidents.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of HPE Foundation Care – Extended Service\u003c\/h2\u003e\n\u003cp\u003eTechnical details below summarize the core terms commonly associated with this 1-year Foundation Care Extended Service. Availability and exact terms can vary by SKU\/UPC, region, and device model. Please verify specifics with your HP account representative or dealer to confirm eligibility and coverage for the exact hardware in your environment (Service code: 8360 Svc).\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService Duration:\u003c\/b\u003e 1 year from activation on eligible hardware, with automatic renewal options to maintain continuous coverage.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse Time:\u003c\/b\u003e Next Business Day for parts and labor, designed to minimize downtime and accelerate restoration of service.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage Type:\u003c\/b\u003e On-site maintenance and support, including parts replacement where necessary and the accompanying labor to complete the repair.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport Hours:\u003c\/b\u003e 9x5 business hours in most regions, with potential escalations for high-severity incidents according to terms of the contract.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-Site Dispatch:\u003c\/b\u003e Qualified HPE technicians are dispatched to your site to perform diagnostics, repairs, and component replacements as required.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eEligibility \u0026amp; Activation:\u003c\/b\u003e Requires purchase, registration, and association with eligible hardware under Foundation Care Extended terms.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRenewal:\u003c\/b\u003e Annual renewal option to preserve uninterrupted coverage and stable support costs across your fleet.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Activate and Install HPE Foundation Care – Extended Service\u003c\/h2\u003e\n\u003cp\u003eActivating Foundation Care Extended Service is straightforward and designed to fit enterprise workflows. Follow these steps to ensure prompt coverage and efficient service delivery.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eVerify Eligibility:\u003c\/b\u003e Confirm that the target hardware qualifies for Foundation Care Extended Service according to the purchase terms and model specifications.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAccess Your HP Account:\u003c\/b\u003e Sign in to your Hewlett Packard Enterprise account or authorized partner portal to begin activation and contract setup.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCollect Required Details:\u003c\/b\u003e Have the device serial number, model name, and purchase information ready to streamline registration and matching with the service SKU (e.g., 8360 Svc).\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRegister the Service:\u003c\/b\u003e Enter the service SKU and link it to the affected device(s) to enable on-site coverage and priority support under the contract.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSchedule On-Site Support:\u003c\/b\u003e Coordinate with HP or your service partner to arrange a convenient on-site visit window, sharing site access instructions and safety guidelines.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfirm Activation:\u003c\/b\u003e Once registered, verify that the activation status is active, obtain your service contract number, and store it with your asset records for easy reference during incidents.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOngoing Management:\u003c\/b\u003e Maintain documentation of coverage, renewal dates, and any regional terms to ensure uninterrupted service and timely renewals as needed.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is HPE Foundation Care – Extended Service?\u003c\/b\u003e It is a 1-year on-site maintenance and support contract that covers parts and labor with Next Business Day response, designed to minimize downtime for eligible HPE hardware.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat does Next Business Day mean?\u003c\/b\u003e It means that, after a fault is reported during your 9x5 coverage window, an on-site technician and the required parts are scheduled to arrive and begin service on the next business day to restore functionality.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDoes this service include parts replacement?\u003c\/b\u003e Yes. Parts replacement is included as part of the coverage, along with the labor needed to complete the repair, subject to eligibility and contract terms.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs on-site support available?\u003c\/b\u003e Yes. An HPE technician visits your location to diagnose and repair hardware, helping to reduce downtime and maintain performance in mission-critical environments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat hardware are eligible?\u003c\/b\u003e Eligibility depends on the hardware model and term of your Foundation Care Extended Service. Check with your HP representative for specifics related to your devices.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCan I renew the service?\u003c\/b\u003e Yes. The Extended Service can be renewed annually to maintain continuous coverage, provide budget predictability, and ensure ongoing access to on-site support.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45918826332386,"sku":"6731840","price":1731.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175342272.jpg?v=1755493009","url":"https:\/\/pegasussonline.com\/products\/hpe-foundation-care-extended-service-1-year-service-s-e-r-8360-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}