{"product_id":"hpe-foundation-care-extended-service-4-year-service-48gpoe370-svc","title":"HPE Foundation Care - Extended Service - 4 Year - Service  48gpoe370 Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eHPE Foundation Care - Extended Service is a comprehensive, long-term support solution designed to maximize the availability and reliability of your IT infrastructure. By combining proactive remote diagnostics, timely hardware repair, and software support for eligible products, this four-year service helps you maintain mission-critical systems with a predictable total cost of ownership. Hewlett Packard Enterprise (HPE) brings skilled technical resources to collaborate with your IT team, resolving hardware and software issues efficiently, whether you’re operating on-premises, in a data center, or spanning a hybrid environment. This service is crafted to reduce downtime, accelerate problem resolution, and ensure your hardware and software ecosystems stay up-to-date with the latest releases and patches.\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eComprehensive hardware and software coverage\u003c\/b\u003e — HPE Foundation Care provides remote diagnosis and support for hardware, with on-site repair as needed. For eligible hardware, it may include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring a holistic approach to problem resolution and system availability.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e4-year service duration with rapid response\u003c\/b\u003e — Plan for the long term with a four-year service window. The program is designed to deliver quick, decisive action to restore service, helping minimize downtime and keep your IT operations aligned with business goals. A key feature is a 4-hour parts-and-labor response time to expedite repairs and restore functionality.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePredictable total cost of ownership\u003c\/b\u003e — This extended service provides a stable budgeting framework, reducing unexpected repair costs and administrative overhead. By consolidating hardware and software support into a single, predictable contract, your organization can forecast expenses with confidence while still benefiting from the latest updates and releases.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eExpert support at your doorstep\u003c\/b\u003e — HPE technicians collaborate with your internal IT team, offering remote assistance when possible and on-site expertise when necessary. This hands-on approach ensures fast, accurate fault isolation and repair, while minimizing disruption to your ongoing projects and service levels.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSeamless software updates and collaboration\u003c\/b\u003e — The service includes access to software updates and patches for eligible HPE-supported software, helping maintain security, performance, and compatibility. For selected third-party software, updates are provided as they become available from the original software manufacturer, with Collaborative Call Management to streamline issue resolution across multiple vendors.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of HPE Foundation Care - Extended Service - 4 Year - Service 48gpoe370 Svc\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eService duration:\u003c\/b\u003e 48 months of coverage from activation, designed to align with typical hardware lifecycle planning and refresh cycles.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eResponse time:\u003c\/b\u003e 4-hour parts and labor service response to expedite issue resolution and minimize downtime.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCoverage scope:\u003c\/b\u003e Hardware coverage with remote diagnosis and on-site repair; Basic Software Support and Collaborative Call Management for eligible non-HPE software; remote software support where applicable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSoftware updates:\u003c\/b\u003e Updates and patches for selected HPE-supported third-party software, provided as they are released by the original software manufacturer.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSupport model:\u003c\/b\u003e Combination of remote technical assistance and on-site field service, coordinated with your IT team for efficient problem resolution.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAlignment with releases:\u003c\/b\u003e New Releases Update service included to ensure your environment stays current and compatible with evolving hardware and software ecosystems.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCost management:\u003c\/b\u003e Predictable pricing with a single contract, reducing administrative overhead and avoiding surprise repair charges.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eGeographic coverage:\u003c\/b\u003e Global capability through HPE’s support network to address issues across multiple sites or data centers as needed.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003ehow to install HPE Foundation Care - Extended Service - 4 Year - Service 48gpoe370 Svc\u003c\/h3\u003e\n\u003cp\u003eActivating and leveraging this service does not require traditional software installation. To activate coverage and ensure smooth service delivery, follow these steps:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eConfirm eligibility and activation:\u003c\/b\u003e Work with HPE or your authorized reseller to activate Foundation Care for the specified asset(s) using the SKU 48gpoe370 Svc, ensuring the correct hardware and software scope are included.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eGather asset details:\u003c\/b\u003e Collect relevant information such as device model, serial numbers, service tags, location, and the primary contact in your IT team to streamline escalation and communication during any incident.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eVerify coverage scope:\u003c\/b\u003e Review which hardware components and software products are included, especially any Basic Software Support or Collaborative Call Management for non-HPE software, to set clear expectations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePlan support workflows:\u003c\/b\u003e Align HPE’s services with your internal ticketing, change management, and incident response processes so that remote diagnostics and on-site visits integrate smoothly with existing workflows.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePrepare the environment:\u003c\/b\u003e Ensure access and safety for on-site technicians, provide any required facilities, and confirm that escalation paths are clearly defined for rapid issue resolution.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eQ: What does HPE Foundation Care Extended Service cover?\u003c\/b\u003e A: It covers comprehensive hardware support with remote diagnostics and on-site repair when required, plus software support for eligible products. The four-year term includes access to updates and releases, with a 4-hour response time for parts and labor to minimize downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Does this service include software updates for third-party products?\u003c\/b\u003e A: Updates are included for selected HPE-supported third-party software as they are released by the original software manufacturer, and collaboration is provided to help resolve cross-vendor issues.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How long does it take to get a repair started?\u003c\/b\u003e A: The service promises a 4-hour response time for parts and labor, meaning technicians are dispatched or remote diagnostics are escalated quickly to begin remediation within hours of the issue being reported.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is the service global or limited to a specific region?\u003c\/b\u003e A: HPE Foundation Care is designed to support global environments, with coverage through HPE’s international service network to address issues at multiple sites or data centers as needed.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How do I activate the service for an asset?\u003c\/b\u003e A: Activation is done through HPE or an authorized reseller. Provide asset details (model, serial numbers, location, SKU 48gpoe370 Svc) and confirm the desired coverage scope to initiate the four-year agreement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45918586929378,"sku":"7572603","price":1956.06,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175336069.jpg?v=1755492506","url":"https:\/\/pegasussonline.com\/products\/hpe-foundation-care-extended-service-4-year-service-48gpoe370-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}