{"product_id":"hpe-foundation-care-service-with-comprehensive-defective-material-retention-extended-5-year-24g-poe-svc","title":"Hpe Foundation Care Service With Comprehensive Defective Material Retention Extended 5 Year 24G Poe Svc","description":"\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eHPE Foundation Care Service with Comprehensive Defective Material Retention\u003c\/b\u003e — Extended Service, 5 Years, Service 24g Poe Svc — is a robust, end-to-end support solution designed to maximize the uptime and reliability of your IT infrastructure. Built for modern enterprise environments, this extended service blends hardware and software coverage to help you resolve issues faster, minimize downtime, and protect your technology investments. With a focus on proactive maintenance, rapid response, and access to seasoned HPE technical resources, you can rely on a predictable support experience that keeps your systems up and running where you work and where technology matters most. Comprehensive coverage for both hardware and software, remote diagnostics, on-site hardware repair when required, and Defective Material Retention (DMR) align to reduce complexity and accelerate issue resolution. This five-year program delivers long-term stability and budgeting clarity, ensuring continued protection for your critical workloads across data centers, campuses, and remote locations.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eComprehensive hardware and software coverage\u003c\/b\u003e that combines remote diagnostics with on-site hardware repair when necessary, designed to quickly restore service and minimize downtime across your hybrid environment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDefective Material Retention (DMR)\u003c\/b\u003e included in the service to facilitate rapid root-cause analysis and faster replacement of defective components, helping to shorten MTTR and maintain high availability.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSoftware support for eligible HPE and non-HPE software\u003c\/b\u003e includes Basic Software Support and Collaborative Call Management, creating a unified support path across your entire stack with coordinated triage from experienced engineers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRemote software updates and patches\u003c\/b\u003e for supported HPE software and selected third-party products, ensuring security, compliance, and feature parity without additional downtime or manual effort.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFive-year service duration with predictable budgeting\u003c\/b\u003e and Next Business Day parts and labor response, providing dependable access to routine maintenance and urgent repair resources for mission-critical workloads.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 24g Poe Svc\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e Foundation Care with Comprehensive Defective Material Retention (DMR) designed to address hardware and software needs across supported environments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage Scope:\u003c\/b\u003e Hardware with remote diagnosis and on-site repair; software with remote support, updates, and patches for eligible HPE and certain third-party products.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDefective Material Retention (DMR):\u003c\/b\u003e Includes retention of defective components as part of the service offering to help accelerate root-cause analysis and replacement processes.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSoftware Support:\u003c\/b\u003e Basic Software Support and Collaborative Call Management for eligible non-HPE software, enabling coordinated triage and problem resolution.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService Duration:\u003c\/b\u003e Five-year service horizon providing stable, long-term coverage for your IT assets.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse Time:\u003c\/b\u003e Next Business Day parts and labor service response to minimize downtime and maintain availability of critical workloads.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRemote Diagnostics and On-Site Repair:\u003c\/b\u003e Proactive remote monitoring and on-site hardware repair when required.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSoftware Updates and Patches:\u003c\/b\u003e Regular remote updates for supported HPE software and selected third-party products to stay secure and up to date.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install HPE Foundation Care Service With Comprehensive Defective Material Retention\u003c\/h3\u003e \u003cul\u003e \u003cli\u003eConfirm eligibility and align the service with your hardware models, software stack, and business needs by consulting your HPE account team or partner.\u003c\/li\u003e \u003cli\u003eReview the defined coverage for hardware and software, including DM Retention, remote diagnostics, and on-site repair terms.\u003c\/li\u003e \u003cli\u003eSubmit a formal service request to initiate the Foundation Care engagement and assign it to the Comprehensive Defective Material Retention program.\u003c\/li\u003e \u003cli\u003eActivate remote diagnostics to monitor health of components; schedule on-site support if indicated by diagnostics or operational requirements.\u003c\/li\u003e \u003cli\u003ePlan for ongoing maintenance, implement software patches when available, and coordinate with HPE for DM Retention component replacements to minimize disruption.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What is Defective Material Retention (DMR) in this service?\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eA:\u003c\/b\u003e DMR includes retention of defective components as part of the service offering to accelerate root-cause analysis and replacement activities.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Does this service include software support?\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eA:\u003c\/b\u003e Yes. It provides Basic Software Support and Collaborative Call Management for eligible non-HPE software, plus remote updates for supported HPE and select third-party products.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How long does coverage last?\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eA:\u003c\/b\u003e The service extends for five years from the start date, offering long-term stability and budgeting predictability.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What is the response time?\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eA:\u003c\/b\u003e Next Business Day (parts and labor) service response to ensure critical workloads stay online.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is on-site support included?\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eA:\u003c\/b\u003e Yes. On-site hardware repair is included when required, following initial remote diagnostics.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45975908647138,"sku":"7572380","price":1338.11,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175336061_8838db29-fbf0-4a02-8ed9-d731dddb1e63.jpg?v=1755490406","url":"https:\/\/pegasussonline.com\/products\/hpe-foundation-care-service-with-comprehensive-defective-material-retention-extended-5-year-24g-poe-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}