HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care with Comprehensive Defective Material Retention is designed to provide an extended warranty solution that caters specifically to organizations seeking to bolster the reliability and performance of their IT infrastructure. With a robust five-year warranty, this service not only delivers peace of mind but also ensures that your technology investments are backed by expert resources from Hewlett Packard Enterprise (HPE). This extensive service facilitates seamless hardware and software support, ensuring that your systems operate smoothly and efficiently.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for both hardware and software, ensuring that any malfunctions or issues are swiftly addressed by experienced technical resources.
• On-Site Hardware Repair: In case of hardware failure, on-site support is readily available, allowing for immediate diagnosis and repair, thus minimizing downtime and keeping your operations on track.
• Remote Diagnosis: This service includes remote diagnosis and troubleshooting, empowering your IT team to resolve many issues quickly and efficiently without necessitating on-site visits.
• Quick Response Time: With a guaranteed 4-hour parts and labor service response time, you can depend on timely support that helps maintain high productivity levels within your organization.
• Five-Year Coverage: This extended warranty not only protects your hardware investments but also ensures continuous support and access to essential software updates, providing maximum value over an extended duration.

Technical Details of Product

Service Type: HPE Foundation Care with Comprehensive Defective Material Retention

Warranty Duration: 5 Years

Service Level: Next Business Day (NBD)

Support Includes: Remote technical support, software updates, on-site hardware repair, and access to collaborative call management.

Response Time: 4-hour parts and labor service response time.

How to Install

To install the HPE Foundation Care service, please follow these simple steps:

1. Visit the HPE official website or contact your HPE representative to purchase the HPE Foundation Care service.
2. Provide the necessary details regarding your HPE hardware and any third-party products that require coverage.
3. Once your purchase is confirmed, you will receive a service agreement that outlines the coverage details and procedures for accessing support.
4. Familiarize your IT team with the service agreement and the contact procedures for accessing technical support when needed.
5. Keep your service agreement handy for quick reference when issues arise, ensuring you receive the support you need efficiently.

Frequently Asked Questions

What is the HPE Foundation Care service? HPE Foundation Care is a service package that provides comprehensive hardware and software support for HPE products, including remote diagnosis, technical support, and on-site repairs.

What does the extended warranty cover? The extended warranty covers hardware repairs, software updates, and access to technical support, ensuring that your IT systems remain operational.

How long is the warranty period? The HPE Foundation Care service offers a warranty period of five years.

What is the typical response time for service? The service guarantees a 4-hour response time for parts and labor, helping to resolve issues quickly.

Can I get support for non-HPE software? Yes, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software. It is best to contact HPE for specific details regarding eligible software products.