{"product_id":"hpe-pointnext-tech-care-basic-extended-service-4-year-service-edgeline-e9101u-svc","title":"HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service Edgeline E9101u Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eExperience enterprise-grade protection for your Edgeline E9101u with HPE Pointnext Tech Care Basic Extended Service. This 4-year coverage delivers a dependable assurance solution that emphasizes maximum productivity, minimized downtime, and predictable budgeting. With 9x5 on-site maintenance, Next Business Day response, and inclusive parts and labor, you’ll receive valuable support at your doorstep—no travel required on your part. This service is designed to complement your critical edge deployments by providing fast, reliable problem resolution, proactive maintenance, and a straightforward path to restore operations quickly after incidents. Whether you’re supporting data processing at the edge, remote sites, or distributed workloads, Pointnext Tech Care Basic offers a trusted partner to help you sustain performance and reliability over the long term.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e4-year coverage\u003c\/b\u003e ensures long-term reliability and predictable budgeting for your edge infrastructure.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eNext Business Day on-site response\u003c\/b\u003e minimizes downtime by guaranteeing timely technician arrival and service completion.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e9x5 support with on-site maintenance\u003c\/b\u003e provides continuous coverage during business hours with on-site care for hardware issues and routine maintenance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eParts \u0026amp; labor included\u003c\/b\u003e means you won’t incur separate costs for parts or labor during service events, simplifying total cost of ownership.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site service at your location\u003c\/b\u003e eliminates unnecessary travel for your team, reducing disruption and speeding problem resolution.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service Edgeline E9101u Svc\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService duration:\u003c\/b\u003e 4 years\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage:\u003c\/b\u003e 9x5 on-site maintenance with parts and labor\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse time:\u003c\/b\u003e Next Business Day\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDistance coverage:\u003c\/b\u003e Service response within 100 miles of the customer site\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService delivery:\u003c\/b\u003e On-site service performed by qualified HPE technicians\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIncluded provisions:\u003c\/b\u003e Parts replacement to resolve hardware issues and maintain system availability\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCompatibility:\u003c\/b\u003e Specifically designed to support Edgeline E9101u deployments and associated hardware\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Install HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service Edgeline E9101u Svc\u003c\/h2\u003e\n\u003cp\u003eNote: This is a service contract rather than a traditional hardware installation. Activation begins after purchase and enrollment in the HPE Pointnext program. The following steps outline how to activate and prepare for on-site support:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eConfirm eligibility and activation:\u003c\/b\u003e Ensure your Edgeline E9101u unit is eligible for HPE Pointnext Tech Care Basic Extended Service and complete the contract enrollment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProvide key details:\u003c\/b\u003e Gather the Edgeline E9101u serial number, site address, and preferred contact information for scheduling.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoordinate service window:\u003c\/b\u003e Work with HPE to schedule the Next Business Day or 9x5 on-site visit, depending on your needs and location.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePrepare the site:\u003c\/b\u003e Ensure on-site access, power availability, and safe workspace for technicians to perform maintenance or replacement tasks.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCommunication and readiness:\u003c\/b\u003e Share any relevant maintenance logs or recent issues to expedite diagnosis and resolution during the on-site visit.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What exactly does HPE Pointnext Tech Care Basic - Extended Service include?\u003c\/b\u003e\u003cbr\u003eA: It provides a 4-year on-site maintenance and parts \u0026amp; labor service for Edgeline E9101u deployments, with 9x5 support and Next Business Day on-site response to ensure rapid resolution of issues and minimal downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What is the difference between this extended service and standard support?\u003c\/b\u003e\u003cbr\u003eA: The extended service offers a longer coverage period (4 years), guaranteed Next Business Day on-site responses within 100 miles, and inclusive parts and labor, which may not be included in basic or shorter-term plans.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How quickly can I expect service after a problem is reported?\u003c\/b\u003e\u003cbr\u003eA: For eligible locations within 100 miles, Next Business Day on-site response is provided to address hardware issues and perform required maintenance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Do I need to maintain stock of spare parts?\u003c\/b\u003e\u003cbr\u003eA: No. Parts replacement is included under this service, which helps reduce inventory and total cost of ownership while ensuring rapid repair.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How do I activate or renew the service?\u003c\/b\u003e\u003cbr\u003eA: Activation typically occurs at purchase through HPE Pointnext; renewal is managed before the current term expires to maintain continuous coverage. Contact your HPE representative or the Pointnext portal for enrollment and scheduling.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is on-site service available for all locations?\u003c\/b\u003e\u003cbr\u003eA: On-site service is provided within the specified 100-mile distance from the customer site. For locations beyond that range, alternative arrangements may be needed.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45909729575138,"sku":"6328129","price":1420.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175329489_45b8c740-b49c-442b-8194-7a369ce952f3.jpg?v=1755524317","url":"https:\/\/pegasussonline.com\/products\/hpe-pointnext-tech-care-basic-extended-service-4-year-service-edgeline-e9101u-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}