{"product_id":"hpe-pointnext-tech-care-basic-post-warranty-1-year-warranty-dl380-gen9-svc","title":"HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty Dl380 Gen9 Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eHPE Pointnext Tech Care Basic offers enterprise-grade post-warranty support for your HPE hardware, including the ProLiant DL380 Gen9 server family. This 1-year plan provides proactive, scalable assistance designed to keep your DL380 Gen9 running smoothly while you focus on strategic initiatives. With direct access to product-specific specialists, around-the-clock support channels, and rapid on-site options, Tech Care Basic helps you reduce risk, minimize downtime, and optimize operational efficiency long after the warranty has expired.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e24\/7 access to support and expert guidance:\u003c\/b\u003e Telephone support available 24 hours a day, 7 days a week, plus real-time online chat to ask questions, log incidents, and receive guidance on best practices for your HPE DL380 Gen9 environment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDirect access to product-specific specialists:\u003c\/b\u003e Connect with engineers who understand the intricacies of the DL380 Gen9 platform, enabling faster issue diagnosis, targeted recommendations, and practical operational advice tailored to your hardware and workload mix.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProactive risk reduction and operational efficiency:\u003c\/b\u003e Beyond reactive troubleshooting, Tech Care Basic emphasizes preventive guidance, proactive health checks, and tips to streamline maintenance tasks, helping you stay ahead of potential failures.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eNext Business Day parts and labor for on-site remediation:\u003c\/b\u003e When on-site support is required, receive timely parts replacement and labor to restore service quickly, reducing downtime and keeping critical workloads online.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e1-year service duration for dependable coverage:\u003c\/b\u003e A full year of coverage ensures ongoing access to expert support, incident logging, and reliable response commitments to sustain DL380 Gen9 performance over the full service window.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of [product]\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService type:\u003c\/b\u003e HPE Pointnext Tech Care Basic – Post Warranty, 1 Year coverage for HPE ProLiant DL380 Gen9 servers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eScope of support:\u003c\/b\u003e Operational support experience for HPE hardware and software, including direct access to product-specific specialists and general technical guidance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport channels:\u003c\/b\u003e 24\/7 telephone assistance, expert online chat, automated incident logging, and HPE moderated forums with defined response times.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse and repair times:\u003c\/b\u003e Response times depend on the service level, with Next Business Day parts and labor service available to expedite on-site repair needs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site availability:\u003c\/b\u003e On-site support options are available to deliver fast resolutions when remote assistance is insufficient, helping to minimize downtime for critical DL380 Gen9 workloads.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProactive guidance:\u003c\/b\u003e Beyond incident handling, Tech Care Basic provides general technical guidance to improve efficiency and optimize maintenance workflows.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage duration:\u003c\/b\u003e 1 year from activation, designed to maximize dependability and ensure consistent results in post-warranty operations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWho benefits:\u003c\/b\u003e IT teams operating DL380 Gen9 servers in production environments seeking dependable, expert-backed support after the warranty period.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003ehow to install [product]\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003eConfirm eligibility for HPE Pointnext Tech Care Basic – Post Warranty (1 Year) for your DL380 Gen9 server and verify the serial number or product SKU for activation.\u003c\/li\u003e \u003cli\u003eContact HPE support channels to initiate enrollment and activate the Tech Care Basic service on the DL380 Gen9 system.\u003c\/li\u003e \u003cli\u003eProvide essential details such as device model (DL380 Gen9), current firmware levels, and a description of any open incidents to help route requests to the appropriate specialists.\u003c\/li\u003e \u003cli\u003eSet up incident logging preferences and ensure your preferred contact method (telephone, online chat, or forums) is configured for rapid communications and defined response times.\u003c\/li\u003e \u003cli\u003eAccess the HPE support portal or partner portal to monitor incidents, review ongoing cases, and request Next Business Day parts and labor when on-site intervention is required for the DL380 Gen9 server.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat does HPE Pointnext Tech Care Basic – Post Warranty cover?\u003c\/b\u003e It provides ongoing access to product-specific experts, 24\/7 telephone support, online chat, automated incident logging, and on-site parts and labor options with a 1-year service duration following warranty expiration for HPE DL380 Gen9 servers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCan I access this plan if my DL380 Gen9 is out of warranty?\u003c\/b\u003e Yes. Tech Care Basic is specifically designed for post-warranty scenarios, offering continued support to help you maintain uptime and optimize operations beyond the factory warranty period.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat channels can I use to contact support?\u003c\/b\u003e You can reach support via telephone 24\/7, engage with expert online chat, and participate in HPE moderated forums that have defined response times for community and expert assistance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat is the typical on-site support experience?\u003c\/b\u003e When on-site service is required, you benefit from parts and labor provided Next Business Day, enabling quick onsite remediation and reduced downtime for DL380 Gen9 workloads.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs the coverage limited to hardware or does it include software guidance?\u003c\/b\u003e Tech Care Basic provides operational support for HPE hardware and software products, including general technical guidance to help with operation and management of the covered products, not just mechanical repairs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45976017731810,"sku":"6326584","price":1677.08,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175344113_22a66b15-16d5-4ff3-8a29-a408f0ff48f9.jpg?v=1755490772","url":"https:\/\/pegasussonline.com\/products\/hpe-pointnext-tech-care-basic-post-warranty-1-year-warranty-dl380-gen9-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}