Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is your ultimate solution for maintaining high-performance systems while keeping operational costs predictable. This extended service plan lasts for 3 years and provides 9 x 5 support with next business day on-site service, ensuring that your IT infrastructure remains up and running optimally. With features aimed at improving reliability and productivity, this service is a must-have for organizations seeking peace of mind in their technology investments.
- Comprehensive Support: Enjoy a robust level of service that covers parts and labor, allowing your organization to remain productive without unexpected repair costs.
- Next Business Day Response: Benefit from next business day service response time for parts and labor within 100 miles of your site, ensuring timely repairs and minimal downtime.
- Defective Material Retention: With the added advantage of comprehensive defective material retention, you can keep defective parts for assessment and analysis, facilitating better future maintenance strategies.
- On-site Maintenance: Receive on-site service, bringing the help you need straight to your location for quick resolutions and improved system reliability.
- Flexible Service Hours: The service operates 9 x 5, aligning with standard business hours to meet your operational needs without disruption.
Technical Details
Product Type: Extended Service
Duration: 3 Years
Service Type: On-site Maintenance - Parts & Labor
Service Hours: 9 x 5
Response Time: Next Business Day for parts and labor (within 100 miles from customer site)
Defective Material Retention: Comprehensive coverage for defective parts
How to Install
Installing the HPE Pointnext Tech Care Basic service is straightforward. Once your service is purchased, you will receive a confirmation that includes your service details. To activate your service, simply follow these steps:
1. Review your service confirmation email for details about your coverage and service contacts.
2. Keep your contact information updated with HPE to ensure prompt service delivery.
3. In case of equipment failure, contact the HPE support line provided in your confirmation to initiate the service request.
4. Have your equipment details ready for the support team, and they will guide you through the process for an on-site visit if necessary.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Basic service?
The service includes comprehensive parts and labor coverage, next business day response for on-site maintenance, and defective material retention.
2. Can I use this service for multiple locations?
Yes, the service can be utilized for multiple locations; however, each site must be within the specified distance for next business day service.
3. What happens if a part is defective?
If a part is found to be defective, you will have the option to retain it for analysis while receiving a replacement as part of your service agreement.
4. How do I request service?
You can request service by contacting the HPE support line provided in your service confirmation email.
5. Is there a limit to the number of service requests I can make?
There is no limit to the number of service requests, provided they fall within the terms of your service agreement.
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