HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is a premier extended service solution designed to provide you with unparalleled support and maintenance for your IT infrastructure. This 3-year service plan ensures that your systems are always up and running, offering peace of mind with next business day on-site support and parts replacement. With a focus on maximizing productivity and minimizing downtime, this service is an essential part of your technology management strategy.

• Comprehensive Coverage: Enjoy peace of mind with full coverage for your hardware. The HPE Pointnext Tech Care Basic includes a range of services, including parts and labor, ensuring that your equipment is always operational.
• Next Business Day On-Site Support: Get quick resolutions with our next business day on-site service. If issues arise, our experts will arrive at your location within 100 miles to diagnose and fix problems swiftly.
• Comprehensive Defective Material Retention: Retain any defective materials for further evaluation or disposal, allowing you to maintain control over your assets and reduce waste.
• Minimized Inventory Costs: With parts and labor included, this service helps minimize your inventory costs, ensuring you only have the essentials on hand while still receiving maximum reliability and support.
• Extended 3-Year Service Duration: With a full three years of support, you can focus on your business operations without worrying about unexpected hardware failures or costly downtime.

Technical Details of the Product

• Service Type: Extended Service with Parts and Labor
• Duration: 3 Years
• Service Availability: 9 x 5 (Business Days)
• Response Time: Next Business Day (within 100 miles of customer site)
• Defective Material Retention: Comprehensive coverage for defective materials

How to Install

Installing your HPE Pointnext Tech Care Basic service is straightforward. To get started:

1. Purchase the HPE Pointnext Tech Care Basic service package through an authorized HPE distributor or reseller.
2. Once your purchase is confirmed, you will receive a service activation code via email.
3. Follow the instructions provided in the email to register your service on the HPE Pointnext portal.
4. After registration, your service will be activated, and you can begin to benefit from the support and maintenance services included in your package.
5. For any assistance during the registration process, contact HPE customer support for guidance.

Frequently Asked Questions

• What does the warranty cover?
  The HPE Pointnext Tech Care Basic service covers parts and labor for hardware issues, including next business day on-site support.
• How do I request service?
  You can request service through the HPE Pointnext portal or by contacting HPE customer support directly.
• Are there any limitations on service availability?
  This service is available during business days (9 x 5) and covers locations within 100 miles of your site.
• Can I upgrade my service plan?
  Yes, you can upgrade your service plan at any time by contacting HPE customer support for options and pricing.
• Is training available for my team?
  While the service does not include training, HPE offers a range of training resources and materials to help your team get the most out of your hardware.