Description
Introducing the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service for 3 Years. This service offering is designed to provide businesses with reliable, efficient, and comprehensive support for their technological needs, ensuring maximum productivity and minimal downtime. With robust features and exceptional service characteristics, this service package caters to organizations that demand swift resolutions to technical issues while maintaining peace of mind.
- Comprehensive Support: Enjoy 9 x 5 support with Next Business Day response, ensuring that your technical issues are addressed promptly and efficiently.
- On-Site Assistance: Experience on-site support that significantly reduces downtime, allowing your operations to run smoothly without extended interruptions.
- Parts Replacement Service: Benefit from dependable parts replacement that guarantees efficiency, ensuring your technology remains operational and effective at all times.
- Peace of Mind: With Comprehensive Defective Material Retention, you can rest assured that all defective materials will be handled effectively, providing you with peace of mind.
- Extended Coverage: This 3-Year service package provides prolonged support, ensuring timely resolution of issues and delivering consistent performance in your operations.
Technical Details of the Product
- Service Type: Extended Service
- Duration: 3 Years
- Support Availability: 9 x 5 (Monday to Friday)
- Response Time: Next Business Day
- On-Site Service: Available within 100 miles distance from customer site
- Service Includes: Parts & Labor
How to Install
To take advantage of HPE Pointnext Tech Care Basic services, simply follow these steps:
- Contact your HPE representative or authorized dealer to initiate your service agreement.
- Provide your existing HPE equipment details to ensure proper alignment of the service with your technology.
- Review and sign the service agreement, ensuring that all terms, including response times and service levels, meet your organization’s needs.
- Once the agreement is in place, you will receive confirmation, and support services will be initiated as per the outlined terms.
Frequently Asked Questions
What is the response time for service under this agreement?
The response time for service is Next Business Day for on-site support within 100 miles of the customer site.
Are parts included in the service coverage?
Yes, the service includes parts replacement as well as labor, ensuring that your systems are maintained optimally.
How do I renew the service after three years?
You can contact your HPE representative at least 30 days before the expiration of your service to discuss renewal options and continuity of support.
Is on-site support available in my area?
On-site support is available within a 100-mile radius from your location. Please confirm with your HPE representative for specific coverage details.
What happens if my equipment is defective?
With Comprehensive Defective Material Retention, defective materials will be retained and handled efficiently by HPE, ensuring a seamless replacement process.
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