HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

Ensure your enterprise's operational efficiency and reliability with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service. This 3-year service plan provides unparalleled support, combining the assurance of on-site maintenance with swift response times and comprehensive parts and labor coverage. Whether you're dealing with unexpected hardware issues or simply want to maintain peak performance, this service is designed to meet all your technical care needs.

• Comprehensive Coverage: Enjoy peace of mind with the HPE Pointnext Tech Care Basic, which includes parts replacement and labor for any hardware mishaps. This service eliminates the uncertainty of unexpected failures, allowing you to focus on your core business activities.
• Next Business Day Response: Experience minimal downtime with the Next Business Day parts and labor service, ensuring that replacement parts are swiftly dispatched to your location (within 100 miles). This prompt service enhances productivity and keeps your operation running smoothly.
• On-Site Support: Benefit from dedicated on-site support that addresses issues directly at your location. This feature is crucial for maintaining system uptime and efficiency, as it helps to limit disruptions and restore functionality quickly.
• Cost-Effective Maintenance: Reduce your inventory costs without sacrificing reliability. This service minimizes the need for excessive spare parts on hand, allowing you to allocate resources more wisely while ensuring maximum dependability for your IT equipment.
• Extended Service Duration: With a 3-year service commitment, you can trust that your enterprise will receive consistent support for an extended period. This long-term coverage is essential for maintaining productivity and achieving timely results in your operations.

Technical Details of the HPE Pointnext Tech Care Basic

Duration: 3 Years

Service Hours: 9 x 5 (9 hours a day, 5 days a week)

Response Time: Next Business Day

Service Type: On-site maintenance including parts and labor

Distance Limit for Service: 100 miles from the customer site

How to Install the Service

To install the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE vendor or directly from HPE’s website.
2. Once purchased, you will receive a confirmation email containing your service contract details.
3. Contact HPE customer support to register your service and provide any necessary hardware details.
4. Keep your service contract details handy for future reference, especially when you need to make a service request.
5. In case of hardware issues, simply reach out to HPE support via the contact details provided in your contract for on-site assistance.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service cover?

The service covers parts replacement and labor for hardware issues, along with next business day on-site support, ensuring swift resolution of any problems.

2. How does the Next Business Day service work?

If a hardware issue arises, HPE will arrange for replacement parts to be delivered to your site within the next business day, minimizing downtime.

3. Can I extend my service beyond the initial three years?

Yes, you can discuss extension options with your HPE representative prior to the expiration of your current service plan.

4. Is there a distance limitation for on-site service?

The on-site service is available within a distance of 100 miles from your customer site. If you are located further away, additional arrangements may need to be discussed.

5. How do I request service under the HPE Pointnext Tech Care Basic?

Simply contact HPE customer support using the contact information provided in your service agreement, and they will guide you through the process of getting the necessary support.