HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

Ensure your technology operates at peak performance with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention. This extended service plan offers vital support and maintenance for your HPE products, empowering your business with reliability and peace of mind.

• Comprehensive Support: Enjoy 3 years of uninterrupted service, ensuring your technical issues are addressed promptly and efficiently.
• Next Business Day Response: Our 9 x 5 Next Business Day service guarantees that help is just a call away, providing you with swift solutions from our expert technicians.
• On-Site Availability: Receive on-site technical support, minimizing downtime and enabling quick resolutions to your problems without disruption to your operations.
• Parts Replacement Service: Benefit from a dedicated parts replacement service, ensuring that your equipment remains operational with minimal hiccups and maximum efficiency.
• Comprehensive Defective Material Retention: Retain defective materials for further analysis, ensuring your operations can continue smoothly and efficiently even when a replacement is needed.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Extended Service Plan
• Response Time: Next Business Day
• Service Hours: 9 x 5
• Support Type: On-Site Maintenance (Parts & Labor)

How to Install

To activate your HPE Pointnext Tech Care service, follow these steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Receive your service confirmation and unique service ID.
3. Contact HPE service support with your service ID to register your product.
4. Schedule an on-site support visit if required, or familiarize yourself with the available online support resources.
5. Enjoy peace of mind knowing that your HPE products are covered for any technical issues that may arise.

Frequently Asked Questions

• What is the duration of the HPE Pointnext Tech Care service?

  The service is valid for 3 years from the date of purchase.

• What does the Comprehensive Defective Material Retention include?

  This feature allows you to retain defective materials for analysis and ensures that your operational workflow is not disrupted while waiting for replacements.

• How does the Next Business Day response work?

  You can expect a technician to arrive on-site the next business day after you report a technical issue.

• Is the service available worldwide?

  Yes, HPE Pointnext Tech Care services are available in many regions globally; however, availability may vary based on your location.

• Can I upgrade my service plan?

  Yes, you can contact HPE or your authorized reseller to discuss options for upgrading your service plan based on your business needs.