Description
Ensure the longevity and performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention. This extended service plan offers robust coverage designed to protect your investment and enhance operational efficiency. With 3 years of dedicated support, you can rest assured knowing your technology is in good hands, ready to perform at its best.
- Comprehensive Coverage: Experience peace of mind with a 3-year extended service plan that includes parts replacement and on-site support, ensuring your HPE systems are always operational.
- Next Business Day Service: Benefit from a swift response time with next business day parts and labor service, available within a 100-mile radius of your location, minimizing downtime and maximizing productivity.
- On-Site Support: Receive hands-on assistance to resolve issues quickly. Our skilled technicians come to your location, providing fast and efficient service tailored to your needs.
- Enhanced Reliability: With Comprehensive Defective Material Retention, you can hold onto defective parts for further analysis, which aids in better understanding and improving system performance.
- Increased Productivity: Our service characteristics are designed for speed and efficiency, allowing your team to focus on core business activities while we manage your technology concerns.
Technical Details of Product
- Service Duration: 3 Years
- Service Type: On-site maintenance with parts & labor
- Service Availability: 9 x 5 hours support
- Response Time: Next business day service
- Distance Coverage: 100 miles from customer site
How to Install
Installation of the HPE Pointnext Tech Care Basic service requires minimal setup. Simply purchase the service plan, and our dedicated support team will reach out to you to confirm the details. Once confirmed, you can enjoy the benefits of on-site support and next business day service without any additional installation steps on your part.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Basic service?
The service includes comprehensive support for parts replacement, on-site assistance, and access to next business day service to ensure your systems remain operational with minimal downtime.
2. How does the parts replacement service work?
If a part becomes defective, we will replace it with a new one at no additional cost as part of your service agreement, along with on-site support to handle the installation and setup.
3. What should I do if I need support during off-hours?
The HPE Pointnext Tech Care Basic service provides support during regular business hours (9 x 5). For off-hours support, additional service options may be available. Please contact your HPE representative for further details.
4. Can I transfer my service plan to another location?
The service plan is tied to your specific location as outlined in the agreement. However, for relocations, please contact customer support to discuss possible options.
5. Is there a limit to the number of service calls I can make?
There is no limit to the number of service calls you can make under this service plan, as long as they are related to covered services. Our goal is to ensure your technology remains operational.
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