HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

Introducing the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service, designed to protect your investment while ensuring optimal performance and reliability for your HPE products. This service plan is tailored to provide you with unmatched support and peace of mind, allowing you to focus on your core business activities without the worry of unexpected technical issues. With a combination of parts replacement, on-site support, and expert assistance, your equipment stays in top shape, maximizing efficiency and productivity.

• Comprehensive Protection: The HPE Pointnext Tech Care Basic Service includes Comprehensive Defective Material Retention, ensuring that your critical components are safeguarded against defects, thus extending the life of your equipment.
• On-Site Support: With 9 x 5 Next Business Day on-site support included, you receive timely assistance to resolve any issues that may arise, minimizing downtime and keeping your operations running smoothly.
• Quick Turnaround: The service guarantees Next Business Day parts and labor response time, ensuring that any necessary replacements or repairs are handled swiftly, particularly within a 100-mile distance from your customer site.
• Enhanced Efficiency: The combination of parts and labor service characteristics allows for quick and efficient completion of tasks, leading to improved productivity and operational efficiency for your business.
• Long-Term Commitment: The 3-Year service duration ensures that you receive continuous support and maintenance, providing you with the confidence that your HPE products are always performing at their best.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 Years
• Support Availability: 9 x 5 Next Business Day On-site
• Service Coverage: Parts & Labor
• Distance for Service Response: 100 miles from customer site

How to Install

Installing your HPE Pointnext Tech Care Basic service is straightforward. Once you purchase your service plan, you will receive confirmation and access to your designated support team. It's recommended to keep your service documentation handy for seamless communication with support technicians. For on-site support, simply reach out to HPE support when issues arise, and they will coordinate a visit based on your 9 x 5 service availability.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?
  The service includes comprehensive defective material retention, on-site support, parts replacement, and maintenance for a duration of 3 years.
• How quickly can I expect service on-site?
  You can expect Next Business Day service for on-site support within a 100-mile radius from your location.
• Is there any limitation on the number of service calls I can make?
  The service does not limit the number of service calls; you are entitled to support as needed within the terms of the service agreement.
• What happens to defective parts?
  Under the comprehensive defective material retention policy, defective parts are retained for your reference and further investigation if necessary.
• Can I upgrade my service plan?
  Yes, HPE offers various service plans to suit your business needs, and you can inquire about potential upgrades at any time.