Description
Experience unparalleled support and peace of mind with HPE Pointnext Tech Care Basic, designed specifically for businesses that demand reliability and efficiency in their IT operations. This extended service plan offers comprehensive defective material retention, ensuring that your technology remains operational without unexpected costs. With a four-year service commitment, you can count on quick access to parts and expert support, tailored to meet the needs of your organization.
- Comprehensive Defective Material Retention: Keep your critical systems running smoothly with our assurance that defective materials are retained, allowing you to manage replacements seamlessly.
- Extended Service Duration: With a remarkable four-year service commitment, this plan guarantees long-term support for your IT infrastructure, ensuring you have the assistance you need when you need it most.
- Next Business Day Parts & Labor: Enjoy the confidence of knowing that our service response time is next business day for parts and labor, within a 100-mile radius, ensuring minimal downtime and maximum productivity.
- On-site Maintenance: Receive valuable support right at your doorstep with on-site maintenance, eliminating the hassle of traveling and getting things resolved quickly and efficiently.
- 9 x 5 Support Hours: Our dedicated support team is available nine hours a day, five days a week, ready to assist and ensure your operations run without a hitch.
Technical Details of the Product
- Service Type: Extended Service
- Duration: 4 years
- Response Time: Next Business Day (within 100 miles)
- Support Hours: 9 x 5
- Service Features: On-site maintenance, parts replacement, and comprehensive defective material retention
How to Install
Installation is simplified with HPE Pointnext Tech Care Basic. Upon purchase, schedule an activation call with our support team who will guide you through the setup process. Here’s a brief overview:
- Contact HPE support to initiate your service plan.
- Provide necessary details regarding your IT infrastructure.
- Receive guidance on the service activation and maintenance protocols.
- Ensure your team is trained on how to request support if needed.
Frequently Asked Questions
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What does Comprehensive Defective Material Retention cover?
This service allows you to retain defective materials, making the replacement process easier and more manageable without extra costs.
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How quickly can I expect service when I need it?
Our next business day service guarantees that parts and labor will be on-site within one business day when you are located within a 100-mile radius.
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Is this service plan customizable?
While the service package is predefined, our team can discuss potential options that can cater to your specific business needs.
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What do I do if I experience an issue?
Simply contact our support team during the support hours, and they will guide you through troubleshooting or dispatch a technician as necessary.
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Can I extend my service after four years?
Yes, as your service period nears completion, our team will reach out to discuss renewal options to ensure continued support.
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