Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an essential service solution designed to provide you with peace of mind for your technology investments. This extended service plan, lasting for four years, ensures that your hardware is supported with reliable maintenance and swift issue resolution. With convenient on-site support and next business day service, this plan is tailored for organizations that rely on uninterrupted technology performance.
- Comprehensive Defective Material Retention: This service includes an extensive defective material retention policy, allowing you to keep defective parts for further analysis while ensuring you receive replacement parts rapidly.
- On-Site Support: Experience fast and efficient on-site support that enables you to quickly resolve any technical issues, minimizing downtime and maintaining productivity.
- Next Business Day Parts and Labor: With a service response time of next business day for parts and labor within 100 miles of your customer site, you can count on prompt assistance exactly when you need it.
- Cost-Effective Maintenance: This service plan helps reduce inventory costs by providing a reliable source for parts replacement and labor, ensuring maximum dependability without the extra overhead.
- Four-Year Extended Service: The extended four-year service duration is designed to support your business needs over the long term, guaranteeing timely results and sustained productivity for your operations.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Basic
- Service Duration: 4 Years
- Response Time: Next Business Day
- Service Availability: 9 x 5 (business hours)
- Service Scope: On-site Maintenance including Parts & Labor
- Defective Material Retention: Comprehensive
- Coverage Radius: 100 miles from customer site
How to Install
To initiate your HPE Pointnext Tech Care Basic service, simply follow these steps:
- Purchase the service plan through an authorized HPE partner.
- Once your purchase is confirmed, you will receive a service agreement detailing coverage.
- Contact HPE support to register your hardware under the service plan.
- Ensure that your contact information and service site details are accurate for prompt service response.
- In case of a hardware issue, reach out to HPE support to initiate an on-site service request.
Frequently Asked Questions
- What is included in the HPE Pointnext Tech Care Basic service? The service includes on-site support, next business day parts and labor, and comprehensive defective material retention.
- How long does the service last? The service duration is four years from the date of purchase.
- What is the response time for service requests? Service requests are responded to the next business day within a 100-mile radius of your customer site.
- Can I retain defective parts? Yes, this service includes comprehensive defective material retention, allowing you to keep defective parts for analysis.
- Is this service suitable for all business sizes? Yes, this service is designed to meet the needs of any business that requires reliable technology support.
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