HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an essential service designed to provide operational support for HPE hardware and software products. This extended service, lasting for five years, allows IT teams to focus on pushing their business forward instead of being bogged down by reactive issues. With direct access to product-specific specialists, this service not only reduces risks but also enhances operational efficiency.

• Proactive Support: HPE Tech Care Service empowers IT teams to seek better operational approaches rather than just managing reactive problems.
• Expert Access: Gain direct access to specialists with in-depth knowledge of your specific HPE products, ensuring you receive tailored support for your needs.
• Multi-Channel Support: Customers can access support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums with defined response times.
• Comprehensive Guidance: Enjoy General Technical Guidance on operation, management, and security, allowing for a more streamlined and efficient use of your HPE products.
• Comprehensive Defective Material Retention: This unique feature ensures that you have peace of mind knowing that defective materials are retained, contributing to your overall operational efficiency.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: Next Business Day (Parts and Labor)
• Support Channels: Telephone, Real-time Chat, Automated Incident Logging, Moderated Forums
• Key Features: Comprehensive Defective Material Retention, On-site Support, Expert Technical Resources

How to Install

To install the HPE Pointnext Tech Care Service, follow these steps:

1. Purchase the service through your HPE representative or authorized partner.
2. Once purchased, you will receive a confirmation and service activation details.
3. Access the HPE support portal using your activation details to register your products.
4. Familiarize yourself with the available support channels listed in your service package.
5. In case of any technical issues, utilize the support channels to get immediate assistance from specialists.

Frequently Asked Questions

• What is included in the HPE Tech Care Service?
  The service includes operational support for HPE hardware and software, direct access to product specialists, and general technical guidance.
• How long does the service last?
  The HPE Pointnext Tech Care Basic service is valid for five years from the activation date.
• What are the support response times?
  You can expect a Next Business Day response for parts and labor service.
• Can I access support through multiple channels?
  Yes, support can be accessed via telephone, real-time chat, automated incident logging, and HPE moderated forums.
• What is Comprehensive Defective Material Retention?
  This feature allows you to retain defective materials, ensuring you have the necessary components available for your operational needs.