Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is designed to provide exceptional long-term support for your IT infrastructure. With an extended service plan spanning five years, this maintenance solution delivers peace of mind and a predictable total cost of ownership. Equipped with on-site support, parts replacement services, and reliable maintenance characteristics, this product is tailored to ensure that your systems perform optimally throughout their operational lifecycle.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes comprehensive defective material retention, ensuring that any faulty components are replaced quickly and efficiently. This means you can expect minimal disruptions and maximum uptime for your systems.
- On-Site Support: Enjoy the convenience of on-site support with a next business day response time. Our skilled technicians will be available to address any issues that may arise, providing fast and effective solutions right at your location.
- Parts and Labor Service: This service package covers all necessary parts and labor, which allows for reliable maintenance without the worry of unexpected expenses. You can rest assured that your equipment is in capable hands and that any issues will be resolved swiftly.
- Predictable Total Cost of Ownership: The HPE Pointnext Tech Care Basic service offers a predictable total cost of ownership, helping you manage your budget effectively while ensuring your IT systems are always up to par.
- Extended Five-Year Duration: With a five-year service duration, this maintenance plan provides long-term security and dependability, making it an excellent choice for businesses looking to invest in their IT infrastructure for the future.
Technical Details of Product
- Service Type: Extended Service
- Duration: 5 Years
- Service Hours: 9 x 5 Support
- Response Time: Next Business Day
- Service Area: On-site support within 100 miles from customer site
- Includes: Parts and Labor for maintenance
How to Install
To activate your HPE Pointnext Tech Care Basic service, follow these easy steps:
- Purchase the service plan through your HPE account or authorized partner.
- Follow the instructions provided during the purchase for activation.
- Keep your service agreement confirmation and documentation for your records.
- Contact HPE support through the provided channels when you need assistance.
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Basic service?
The service includes on-site support, parts replacement, and labor for maintenance over a five-year period.
How quickly can I expect a response for on-site support?
You can expect a next business day response for on-site support within 100 miles of your location.
Is there a limit to the number of service calls I can make?
There is no limit to the number of service calls; however, the support is contingent on the terms of your service agreement.
Can I transfer my service agreement to another location?
Service agreements are generally not transferable. Please contact HPE support for specific inquiries regarding your agreement.
What happens if a part is defective?
If a part is found to be defective, it will be replaced as part of the comprehensive defective material retention included in your service package.
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