Description
Protect your investment and enhance the reliability of your HPE technology with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention. This extended service plan is designed for a duration of five years, providing you with peace of mind through a robust maintenance service that includes parts and labor. With on-site support and swift response times, this service ensures your business stays operational and productive.
- Comprehensive Coverage: The service plan includes comprehensive defective material retention, which allows you to retain faulty components for further evaluation or recycling, adding value to your investment.
- On-site Support: Benefit from on-site support that guarantees quick solutions to any technical issues, ensuring minimal downtime and significant productivity boosts.
- Next Business Day Service: Enjoy next business day parts and labor service, with a response time of 100 miles from the customer site, ensuring that you receive timely service whenever you need it.
- 5-Year Duration: This extended service plan lasts for five years, allowing for sustained coverage and reliability as you manage your technology needs.
- Improved Productivity: The combination of parts and labor service characteristics enables tasks to be completed quickly and efficiently, which improves overall productivity in your operations.
Technical Details of Product
- Service Type: Extended Service
- Duration: 5 Years
- Support Hours: 9 x 5
- Response Time: Next Business Day
- Service Location: On-site, within 100 miles from customer site
- Service Includes: Parts and Labor
How to Install
To install the HPE Pointnext Tech Care Basic service, follow these simple steps:
- Purchase the service plan through your HPE representative or authorized reseller.
- Once purchased, you will receive a confirmation and service details via email.
- Contact HPE support to register your service and ensure that your equipment is covered.
- Maintain documentation of your service agreement for reference during support calls.
- For any technical issues, reach out to HPE support, and schedule on-site assistance as necessary.
Frequently Asked Questions
1. What does the HPE Pointnext Tech Care Basic service cover?
The service covers parts replacement, on-site support, and next business day assistance, ensuring that your technology remains operational with minimal disruption.
2. How long does the service last?
The extended service plan lasts for five years, providing you with long-term support and reliability.
3. Is there a limit to the distance for on-site support?
Yes, on-site support is available within 100 miles from the customer site, ensuring quick response times.
4. How do I request support under this service?
You can request support by contacting HPE's customer service or your designated HPE representative, who will assist in scheduling on-site assistance as needed.
5. Can I upgrade my service plan?
Yes, you can discuss upgrade options with your HPE representative to find a service plan that best meets your evolving technology needs.
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