Description
Ensure the longevity and reliability of your HPE systems with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service. This exceptional service plan offers you peace of mind and the assurance that your hardware will be expertly maintained over an extended period. With a duration of five years, this service is designed to maximize uptime and productivity, making it essential for businesses that rely on their IT infrastructure.
- Comprehensive Coverage: Enjoy extensive service that includes both parts and labor, ensuring that any issues with your system are addressed promptly and efficiently.
- Next Business Day Support: Experience unparalleled responsiveness with next business day on-site support, designed to minimize downtime and keep your operations running smoothly.
- Defective Material Retention: Retain the defective parts for your own inventory and analysis, giving you control over your hardware and its components.
- Predictable Costs: Benefit from a predictable total cost of ownership, allowing your business to budget effectively without unexpected expenses.
- Prolonged Service Duration: With a five-year service duration, you can trust that your investment is protected and supported for an extended time, ensuring maximum dependability.
Technical Details of the Product
- Service Type: HPE Pointnext Tech Care Basic
- Service Duration: 5 Years
- Service Coverage: 9 x 5 (9 hours a day, 5 days a week)
- Response Time: Next Business Day on-site
- Service Area: Within 100 miles of customer site
- Includes: Parts Replacement service and Labor
How to Install
Installation of the HPE Pointnext Tech Care Basic service is seamless. Upon purchasing the service, you will receive confirmation and contact details for your dedicated support team. To activate your service:
- Register your HPE equipment with the service portal using the provided details.
- Review the terms and conditions of the service agreement.
- Contact your support team to discuss your specific needs and set up your service schedule.
- Keep your service confirmation handy for any future reference.
Frequently Asked Questions
- What does the HPE Pointnext Tech Care Basic service include? This service includes comprehensive parts and labor support, defective material retention, and next business day on-site assistance to ensure your systems remain operational.
- How long is the service valid for? The service lasts for five years, providing extensive coverage and support for your HPE systems.
- What is the response time for service requests? The service guarantees next business day on-site support, ensuring that issues are resolved quickly and efficiently to minimize downtime.
- Can I retain defective parts? Yes, the service includes comprehensive defective material retention, allowing you to keep defective parts for your own inventory analysis or recycling.
- How can I contact support if I need assistance? You will receive contact details of your dedicated support team upon purchasing the service, and they are available to assist you during business hours.
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