HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an extended service plan designed to protect your investment while maximizing reliability and efficiency. This comprehensive 5-year service agreement offers a blend of parts replacement, labor services, and on-site support to ensure your systems operate seamlessly.

• Comprehensive Coverage: This service plan provides extensive protection for your hardware with comprehensive defective material retention. You can have peace of mind knowing that any defective materials will be replaced promptly, thus maintaining the integrity of your systems.
• Next Business Day Service: Enjoy the advantage of a 9 x 5 Next Business Day service response. This means if an issue arises, on-site support is available to address and resolve it swiftly, ensuring minimal downtime for your operations.
• On-Site Support: With on-site availability of expert technicians, you can expect quick and efficient solutions to any hardware issues. This hands-on support minimizes delays and keeps your systems running optimally.
• Parts and Labor Included: The plan includes both parts and labor service characteristics, which means that repairs are completed quickly and efficiently. This boosts overall productivity by reducing the time to resolve any issues that might arise.
• Five-Year Duration: With an extended five-year duration of service, you have long-term assurance and support for your technology investments. This extensive period ensures maximum dependability and consistent performance.

Technical Details of the Product:

• Service Type: Extended Service with Comprehensive Defective Material Retention
• Service Duration: 5 Years
• Response Time: Next Business Day
• Service Availability: 9 x 5
• On-Site Support: Yes, within 100 miles of customer site
• Includes: Parts and labor

How to Install:

To begin utilizing the HPE Pointnext Tech Care Basic service, follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan along with your hardware.
2. Register your service with HPE using the service agreement number provided at the time of purchase.
3. Ensure your contact and location information is accurately updated to facilitate prompt on-site support when needed.
4. In case of hardware issues, contact HPE support to initiate service and arrange for expert technicians to assist on-site.
5. Keep records of any service requests and communications for future reference.

Frequently Asked Questions:

• What is included in the HPE Pointnext Tech Care Basic service?
  The service includes parts replacement and labor for repairs, as well as on-site support to quickly address any hardware issues.
• How quickly can I expect support?
  With a Next Business Day response time, you can expect on-site support within your specified service hours.
• Is there a distance limitation for on-site service?
  Yes, the on-site support is available within a distance of 100 miles from the customer’s site.
• How long is the service duration?
  The service agreement is valid for 5 years, ensuring long-term support for your technology investments.
• Can I upgrade my service plan later?
  Yes, HPE offers options to upgrade your service plan based on your evolving business needs.