Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is the ideal choice for businesses looking for reliable and comprehensive post-warranty support. With a focus on minimizing downtime and providing peace of mind, this service package ensures that your critical IT infrastructure remains operational, allowing you to concentrate on your core business activities without worrying about unexpected repair or replacement costs.
- Comprehensive Coverage: This service includes parts replacement and labor, ensuring a complete solution that addresses any potential issues with your hardware, giving you confidence in your IT environment.
- Next Business Day Service: With a 9 x 5 service window, you can count on next business day parts and labor support, ensuring minimal downtime and a quick resolution to any problems that may arise.
- On-Site Support: The on-site support feature means that help is just a call away, with technicians ready to tackle any issues directly at your location, enhancing efficiency and response times.
- Defective Material Retention: This unique offering allows you to retain defective materials, giving you the flexibility to analyze or dispose of components according to your needs, reducing overall operational costs.
- 1 Year Service Duration: The service lasts for one full year, providing extensive protection and ensuring that you have access to support when you need it the most, maximizing your investment in HPE technology.
Technical Details
- Service Level: 9 x 5 Next Business Day
- Support Type: On-site Maintenance
- Coverage: Parts & Labor
- Service Distance: 100 miles from customer site
- Duration: 1 Year Post Warranty
How to Install
To activate your HPE Pointnext Tech Care Basic service, please follow these simple steps:
- Contact HPE customer service and provide your product details.
- Request activation of the HPE Pointnext Tech Care Basic service.
- Receive confirmation and service details via email.
- Keep the service confirmation for your records and reference.
- If you encounter any issues, simply call the support number provided for immediate assistance.
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Basic service?
The service includes parts replacement, labor, on-site support, and comprehensive defective material retention.
How quickly can I expect support?
With Next Business Day service, you can expect support within a business day after your request, ensuring minimal disruption to your operations.
Can I retain defective parts?
Yes, the Comprehensive Defective Material Retention feature allows you to keep defective components for your own analysis or disposal.
Is this service available for all HPE products?
HPE Pointnext Tech Care Basic is specifically designed for eligible HPE hardware products. Please consult with HPE or your reseller for specific eligibility.
How long does the service last?
The HPE Pointnext Tech Care Basic service lasts for one year, providing ongoing support and peace of mind.
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