Description
Enhance the longevity and performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention. This post-warranty service plan provides you with the utmost peace of mind, ensuring that your hardware remains operational and efficient. With an extensive range of support features, this service is designed to address your needs promptly and effectively, allowing you to focus on your core business operations.
- Reliable On-Site Service: With our next business day on-site service, enjoy the convenience of having a technician come directly to your location for repairs and maintenance, minimizing downtime and disruption to your workflow.
- Comprehensive Defective Material Retention: This service plan includes a unique feature that allows you to retain defective parts. This means you can analyze failures or perform further troubleshooting on your own terms.
- Parts and Labor Included: The HPE Pointnext Tech Care Basic plan covers both parts and labor, ensuring that you are not burdened with unexpected costs during repairs, promoting cost-efficiency.
- Next Business Day Response: Expect a reliable response time with next business day service for parts and labor within a distance of 100 miles from your site, ensuring swift resolutions to keep your business running smoothly.
- One-Year Duration: This service plan guarantees support for a full year, providing you with consistent maintenance and assurance that your equipment remains in top condition throughout its lifecycle.
Technical Details
- Service Type: HPE Pointnext Tech Care Basic
- Service Duration: 1 Year
- Service Coverage: Comprehensive Defective Material Retention
- Response Time: Next Business Day
- Service Hours: 9 x 5
- Distance Coverage: Up to 100 miles from customer location
- Included Services: Parts replacement, labor, and on-site assistance
How to Install
To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:
- Purchase the HPE Pointnext Tech Care Basic service plan through your preferred HPE partner or online store.
- Register your service plan online by providing your purchase details and equipment specifications.
- Receive a confirmation email with your service plan details, including service contact information and your service level agreement.
- In the event of an issue, contact the HPE support team using the provided details to initiate service and expedite repairs.
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Basic service?
This service includes comprehensive defective material retention, parts replacement, labor for repairs, and on-site service within the designated area.
How quickly can I expect service?
You can expect next business day service for both parts and labor, provided your location is within 100 miles of an HPE service provider.
Is there a limit on the number of service calls I can make?
There is no limit on service calls; you can request assistance as needed within the terms of the service agreement.
Do I need to send back defective parts?
No, with the comprehensive defective material retention feature, you are allowed to retain defective parts for your own analysis or record-keeping.
What should I do if I need support outside of regular business hours?
The HPE Pointnext Tech Care Basic service plan covers support during regular business hours (9 x 5). For urgent issues outside these hours, please refer to HPE’s emergency support options.
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