Description
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is a robust post-warranty support service designed to protect your technology investments after the manufacturer's warranty expires. This 1-year warranty ensures you have essential resources and support to maintain your equipment's efficiency and functionality. With a signature combination of parts replacement, on-site assistance, and next business day service, it’s designed to minimize downtime and keep your business running smoothly.
- Comprehensive Support: Enjoy peace of mind with this service that covers parts and labor for your equipment, ensuring you can easily handle any potential mishaps without added costs.
- On-Site Assistance: The HPE Pointnext Tech Care Basic provides on-site support, allowing immediate attention to issues and helping you limit downtime to the absolute minimum.
- Next Business Day Service: With a commitment to operational efficiency, you can expect next business day response times for parts and labor, ensuring you can get back to business without delay.
- Defective Material Retention: This service includes comprehensive defective material retention, allowing you to retain any failed parts, which is crucial for parts analysis and better decision-making in future maintenance.
- Cost-Effective Maintenance: The service helps minimize inventory costs while maximizing dependability, ensuring that you have the right resources available only when needed.
Technical Details of the Product
- Service Duration: 1 Year
- Service Coverage: 9 x 5 Business Hours
- Support Type: On-site Maintenance
- Service Response Time: Next Business Day (within 160 km distance from customer site)
- Service Includes: Comprehensive Defective Material Retention
- Features: Parts & Labor coverage
How to Install
To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:
- Purchase the service through an authorized HPE partner or directly from HPE.
- Upon purchase confirmation, you will receive an activation code via email.
- Visit the HPE service activation portal and enter your activation code.
- Complete the required details, including your equipment information.
- Once activated, you will receive confirmation and details on service coverage and next steps.
Frequently Asked Questions
What is the coverage of the HPE Pointnext Tech Care Basic service?
The service provides coverage for parts and labor during the post-warranty period, ensuring you have the necessary support for your equipment.
What does Comprehensive Defective Material Retention mean?
This feature allows you to keep any defective parts for analysis, which aids in understanding potential issues and making informed decisions regarding future maintenance.
How quickly can I expect service response times?
You can expect next business day service for parts and labor, contingent on the location being within 160 km of the customer site.
Is on-site support available at all times?
The on-site support is available during business hours (9 x 5), providing immediate assistance when you need it most.
Can I renew the service after one year?
Yes, you can renew the HPE Pointnext Tech Care Basic service prior to the expiration of the current service period to ensure continued coverage.
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