HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

Discover unparalleled peace of mind with the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year service. This extended warranty solution is designed specifically for your HPE equipment, ensuring you receive the best support and maintenance when you need it most. Elevate your operational efficiency and minimize downtime with reliable service from experts.

• Comprehensive Coverage: Enjoy extensive protection against defects with our comprehensive defective material retention policy, meaning that you won’t have to worry about the cost of replaced parts during your warranty period.
• On-Site Support: Our support team provides on-site maintenance, ensuring that help is available right where you need it. This minimizes your downtime and keeps your operations running smoothly.
• Next Business Day Response: With a Next Business Day service response time (within 100 miles of the customer site), you can count on prompt service that ensures your equipment is quickly restored to optimal functionality.
• Parts and Labor Included: Our warranty package covers both parts and labor, providing you with complete assurance that all necessary repairs can be managed without unexpected costs.
• 1 Year Service Duration: This warranty extends for a full year, providing you with long-term support and maintenance, ensuring that your equipment continues to perform at its best.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 1 Year
• Defective Material Retention: Comprehensive
• Response Time: Next Business Day
• Service Coverage: On-site (within 100 miles)
• Included Services: Parts & Labor
• Availability: 9 x 5 (business hours)

How to Install

Installing your HPE Pointnext Tech Care Basic service is straightforward. Simply follow these steps:

1. Purchase the service through an authorized HPE partner or distributor.
2. Receive confirmation of your service agreement and warranty details via email.
3. Keep the service agreement documentation accessible for reference during service requests.
4. In case of equipment issues, contact HPE support using the details provided in your confirmation email.
5. A technician will be dispatched to your location based on the agreed response times.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic warranty cover?

  The warranty covers defects in material and workmanship as well as provides on-site support for repairs, including parts and labor.

• How quickly can I expect service?

  You can expect a Next Business Day response time for service, ensuring minimal disruption to your operations.

• Is there a limit to the distance for on-site support?

  Yes, on-site support is available for locations within 100 miles of the nearest service hub.

• Can I extend this warranty beyond the first year?

  Yes, you may contact your HPE representative to discuss options for extending your service agreement prior to expiration.

• How do I request service if my equipment fails?

  Simply reach out to HPE support using the contact information in your service agreement to initiate a service request.