HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service

HPE Pointnext Tech Care Basic with Defective Media Retention is the ideal solution for businesses seeking to protect their IT investments with reliable, efficient, and hassle-free service. This extended service plan offers robust support and peace of mind, ensuring that your systems operate smoothly and efficiently. With a commitment to excellence, this service provides comprehensive parts and labor coverage, ensuring that you can focus on your business while we handle the technical details.

• Reliable Protection: Safeguard your investment with three years of dedicated care that enhances the reliability of your IT systems.
• Defective Media Retention: Keep your defective media on-site, allowing you to maintain control over your sensitive data while benefiting from timely replacements.
• Next Business Day On-Site Service: Experience swift service with our next business day response time, ensuring minimal downtime for your operations.
• Comprehensive Parts & Labor Coverage: Enjoy worry-free maintenance with both parts and labor covered, allowing for quick and efficient task completion.
• Convenience at Your Doorstep: Receive valuable support without the inconvenience of travel. Our expert technicians come directly to your location, saving you time and effort.

Technical Details

• Service Duration: 3 Years
• Service Type: On-site Maintenance
• Service Hours: 9 x 5 Support
• Response Time: Next Business Day (within 100 miles of customer site)
• Media Retention Policy: Defective Media Retention included

How to Install

1. Begin by contacting your HPE Pointnext representative to activate your service plan.

2. Schedule an on-site visit at your convenience, ensuring that your location is prepared for the technician's arrival.

3. Once the technician arrives, they will assess your IT equipment and identify any required replacements or repairs.

4. Prepare the defective media for retention, following the technician's guidance to ensure compliance with data protection protocols.

5. Enjoy peace of mind knowing that your HPE systems are covered, and rely on the ongoing support provided over the next three years.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

This service includes next business day on-site maintenance, parts replacement, labor coverage, and the ability to retain defective media.

How does the defective media retention work?

When a media component is deemed defective, you can keep it on-site after replacement to ensure data security and compliance with your internal policies.

What is the response time for service?

We guarantee a next business day response for service requests within 100 miles of your location, ensuring minimal disruption to your operations.

Can I upgrade my service plan in the future?

Yes, you can discuss potential upgrades with your HPE Pointnext representative to ensure you have the necessary coverage as your business needs evolve.

Is this service available for all HPE products?

Our service plan is designed for a variety of HPE products. Please consult with your HPE representative to confirm eligibility for your specific hardware.